Patient Service Specialist Orthopedic (FT Days)

Responsible for scheduling all aspects of patient care including registration referrals procedures surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment insurance verification pre-certification pre-authorizations pre-determination for services and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission values and Mercy Service Standards.

Education: High School Diploma or Equivalent
Licensure: None
Experience: Minimum of 1 year medical/clerical experience involving customer service required.
Certifications:
Other: Skills Knowledge and Abilities: Proficiency in computers typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.
Skills Knowledge and Abilities:
Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
Basic knowledge of self-pay collections medical terminology ICD10 and/or a functional understanding of insurance is preferred.
Requires excellent verbal communication skills and the ability to work in a complex environment with varying points of view.
Must be comfortable with ambiguity exhibit good decision making and judgment capabilities attention to detail.
Ability to prioritize work and handle a variety of tasks simultaneously.
Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.
Preferred Education:
Preferred Licensure:
Preferred Experience: 2 years combined experience in prior authorization and scheduling.
Preferred Certifications:
Preferred Other: Knowledge of and experience using an Epic RC/EMR system is preferred.

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.