Patient Service Representative Urgent Care Weekend Program Clinic

Job Description Summary:

To provide efficient effective quality customer service and practice support through a variety of general office duties including scheduling coding registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address insurance coverage etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work:

Advocate Medical Group (AMG) is part of Advocate Health one of the nations largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin AMG offers a wide range of specialties and services including primary care medical and surgical care pediatrics womens health behavioral health and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative patient-focused environment where innovation and quality care thrive.

Were Looking For:

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficult caller/customers/patients.

What Youll Do:

As a Patient Service Representative (PSR) youll play a vital role in the care team supporting providers connecting with patients and helping ensure a seamless compassionate experience every day.

As a key member of the ambulatory care team you will:

• Patient Services: Provides efficient high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures bills and charges referrals and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Patient Service Representatives (PSRs) at Aurora Pediatrics manage front-desk tasks. They schedule appointments greet families and verify insurance.

Our experienced team of pediatricians in Sheboygan WI provides comprehensive pediatric primary care for your child from birth through their high school years. Our street address is 2414 Kohler Memorial Dr. Sheboygan WI. When youre looking for pediatric care close to home visit us in Sheboygan WI.

Together our dedicated team of pediatric experts offers a broad range of services that support your whole child through their developmental milestones. Services include preventive care such as vaccinations and well-child visits school physical acute care for when your child is feeling ill and guidance for nutrition and behavior development.

With a family-centered approach you can be confident youre in good hands. Our pediatric physicians offer personalized care that fits your childs needs and supports your family. We also understand that your family has a busy schedule. Thats why we offer same-day appointments for urgent childrens health issues virtual visits and extended hours.

Your feedback matters. Every teammates voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume multiple-task environment and in a crowded or closely shared workspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds or when patient is unable to assist with the lift patient handling equipment is expected to be used with at least one other associate when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
  

Ready to Take the Next Step:

Apply Now!

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.