Patient Safety Navigator Intake Services

This is a union eligible SUMMARYHealthRIGHT 360 a nonprofit organization and a family of programs is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services including mental health care residential and outpatient substance use treatment and primary health services. Additionally we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health we empower individuals to overcome challenges by addressing social determinants of health fostering resilience and facilitating San Francisco Intake Services Program works with high-risk populations from a variety of backgrounds. Our programs are open and welcoming to adult participants of any gender identity. We accept the majority of participants who seek Outpatient treatment including walk-ins referrals from other agencies and step-down transitional clients from residential treatment Patient Safety Navigator (PSN) will work within the Integrated Care Center and support client navigation to services within HealthRIGHT360 and the broader community. The PSN will be responsible for welcoming and assisting patients and helping maintain a safe environment for clients staff and visitors. The PSN will also direct patient flow escort patients to appointments and provide HealthRIGHT360 service information. The PSN will also use de-escalation techniques to address crisis and patient behavioral issues and serve as a first point of contact for new and returning RESPONSIBILITIESClient Services Welcomes and assists patients with navigating the clinical resources throughout the care and patient flow to ensure timely provision of services specifically the navigation between various healthRIGHT360 overview of services to be rendered including but not limited to rapid testing for HIV and Hep C; tuberculosis screening; physical exams; addiction medicine services; resource center services and establishing primary medical and dental patients from any floor to clinic excellent customer service and addressing any immediate needs of patients with required paperwork as needed for proper enrollment in transportation for patients in residential Responsibilities Ensures and maintains a safe and orderly environment for clients staff and and deflects traffic; de-escalates tense high pressure and emotionally charged situations; and fosters a safe respectful and welcoming positive respectful non-confrontational behaviors always even when observing receiving or de-escalating disrespectful or disorderly regular rounds to monitor entrances exits offices common areas and building a welcoming environment by clearing areas of crowds debris and out-of-place collaboratively with service providers and administrative staff to maintain an orderly and Documentation Responsibilities Assists with data collection to monitor patient flow works closely with the Admissions Department to help clients enter behavioral health property searches and personal inventory with incident reporting surveillance video retrieval and perform other duties as Certification and Experience HS Diploma or GED Aid and CPR Health Worker or Mental Health related certificate strongly 2-4 years of lived experience with the community behavioral health system and/or criminal justice and SkillsFamiliarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health substance use or co-occurring of San Francisco community behavioral and public health of social determinants of health and importance of whole person careExcellent verbal and written communication planning and time management degree of creative energy and the ability to adapt easily to in MS word Excel PowerPoint and Internet orientation and able to independently assume ability to interface well with diverse disadvantaged populations with multiple barriers to educational and vocational success including low literacy learning disabilities physical disabilities history of incarceration and impaired cognitive ability to build strong relationships with colleagues community organizations and the broader to work with clients in the to respond quickly and use good judgment and unusual in emergency attention to detail.