Patient Concierge

Suncoast Hospice a part of Empath Health is seeking a Patient Concierge (Care Navigator) to join our team. A first responder from our agency who is passionate about the services we offer and works directly with patient/family/authorized representative or any other customer to insure optimal access. Keeps patient centered services and caring at the forefront exceeding customer expectations and insuring best practice and flawless care in all aspects.

Schedule: Tuesday through Friday 8:00am -7:00pm

Since 1977 Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health we help those living with advanced illness find comfort dignity and meaning while supporting their families and caregivers with guidance and care every step of the way.

What youll Do

• Quality:Completes required documentation in real time by being accurate thorough and detail-oriented from referral through admission.
• Ability to work alongside the interdisciplinary team in all settings while traveling to where the patient is.
• Promotes social and emotional well being: Able to assist with inquiries/education regarding self-determined life closure issues (Advance Directives) while also being knowledgeable about FL Proxy Guidelines to insure proper signage of all forms related to admission process.

• Stewardship: Continually acts as an ambassador for Empath Health when communicating with all customers.

• Teamwork: Participates and promotes the agency strategic goals related specific to access customer service and quality
• Professional Development: Consistently updates knowledge of Empath Health programs

Why Join Empath Health

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5 weeks to rest recharge and live your Full Life.
• Grow Your Career: CEU support tuition reimbursement and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.

What Youll Need

• Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills; knowledge of medical terminology.
• Computer skills.
• Knowledge of Empath Health Hospice programs and of community resources.
• Basic knowledge of reimbursement for services.
• Employees must have reliable transportation/insurance and be willing to travel throughout the county which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance a copy of which will be placed in the employees HR file.

What Youll Find at Empath Health
Unified in empathy we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.

Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.

At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.