Patient Care Coordinator

See your work in a new light.

At LUX Infusion were reimagining infusion care to be more human supportive and connected. Inspired by luxmeaning light - we guide patients providers and partners through complex therapies with clarity compassion and confidence.

As a clinician-led U.S.-based organization we put people first - helping patients feel seen and supported through faster therapy starts dedicated care coordination and meaningful collaboration. Our commitment to inclusion diversity equity and advancement (IDEA) is central to our culture ensuring every team member feels valued and empowered to make a difference.

Were looking for aPatient Care Coordinatorwho wants their work to mean something someone who brings care accountability and purpose to every patient interaction.

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patientfirst experience by supporting continuity of care patient retention and clear communication across the entire service cycle.

In this role youll contribute to work that:

• Helps patients with chronic and complex conditions feel supported informed and connected
• Ensures timely access to medications and coordinated care across pharmacy reimbursement and clinical teams
• Strengthens longterm patient relationships through consistent proactive service

Everything we do connects back to real people managing lifelong or longterm conditions and this role helps ensure they never feel alone in their care journey.

Role Details

Location:
It is anticipated that an incumbent in this role will workonsite at our Buffalo NY location.

What Youll Do

Responsibilities include:

• Serve as a primary point of contact for patients supporting retention through ongoing communication problemsolving and service followthrough
• Coordinate medication orders and chronic disease therapies for home administration
• Act as a liaison betweenpatients Regional Care Coordinators (RCCs) Region Managers (RMs) physicians offices and internal teamssuch as Intake Pharmacy and Reimbursement
• Proactively monitor patient service activities that impact quality safety and satisfaction
• Maintain accurate timely patient records and documentation within internal systems
• Receive input and manage patient referrals as assigned
• Generate and process new and refill medication orders in a timely manner
• Maintain regular and ongoing patient contact to ensure continuity of care and strong relationships
• Collect updated patient information required for care coordination and reimbursement (e.g. insurance changes allergies clinical updates)
• Track medication deliveries confirm receipt with patients and document delivery details as required
• Partner with internal teams to resolve delivery delays recalls or service disruptions
• Assist with reimbursement resource searches when needed
• Support sales and outreach initiatives including physician visits consumer group events and specialty calls when requested
• Uphold HIPAA compliance company policies and professional conduct standards in all interactions
• Continuously look for ways to improve service quality and internal workflows

What Were Looking For

You may be a great fit if you bring:

• Deep care about patient experience retention and longterm relationships
• At least two years of experience in a highvolume call center or customer support environment
• Strong customer service skills and the ability to manage multiple priorities effectively
• Clear verbal and written communication skills
• High proficiency with computer systems and Microsoft Office tools
• Strong organizational skills and attention to detail
• Comfort working collaboratively across departments and teams
• A selfmotivated dependable approach with a teamoriented mindset

Preferred (but not required):

• College degree
• Bilingual capabilities
• Experience supporting patients with chronic conditions (including hemophilia immune deficiency or IG therapies)
• Familiarity with infusion therapies and home administration models

You dont need to check every box we care just as much about how you support patients as whats on your resume.

Why LUX Infusion

At LUX Infusion we believe infusion care deserves more light more warmth more clarity and more connection.

Here youll find:

• Purposedriven work supporting patients with complex chronic conditions
• A patientfirst clinicianled culture grounded in empathy and excellence
• Collaborative supportive teams across clinical and operational functions
• The opportunity to be part of something meaningful and to grow with it

Come help us elevate infusion care and see whats possible when care comes first.