Patient Accounts Specialist

As a Patient Accounts Specialist you work directly with existing client families to oversee patient financial accounts maintain accurate billing status and resolve complex insurance or payment inquiries. Acting as a dedicated patient advocate you balance empathetic family-facing communication with back-office coordination across billing prior authorizations and revenue cycle operations to ensure seamless financial management for therapy services. This position serves as a primary link between client families clinical teams and third-party payers to facilitate transparent pricing and consistent account reconciliation.

• Patient Communication & Advocacy: Act as the main point of contact for family communications regarding accounts insurance changes prior authorizations and payment inquiries.
• Financial Guidance & Transparency: Explain complex financial arrangements payment plan options and therapy cost breakdowns clearly to families to maintain clear financial expectations.
• Insurance Coordination & Benefit Resolution: Collaborate with insurance providers to resolve claim differences track coverage changes and advise families on benefit updates.
• Accounts Receivable & Payment Solutions: Monitor patient AR proactively reaching out to families with past-due balances to establish workable payment solutions and support timely account resolution.
• Service Agreement & Compliance Management: Update service agreements upon annual plan renewal or coverage changes while maintaining full compliance with organizational financial policies.
• Accounts Receivable & Resolution Timeliness: Maintain target AR aging benchmarks and resolve past-due family account inquiries within designated organizational timelines.
• Accuracy & Compliance: Ensure 100% accuracy in updating service agreements benefit verification updates and fee schedule disclosures while strictly adhering to organizational financial and privacy standards.
• Family Satisfaction & Advocacy: Deliver high-quality empathetic communication resulting in clear family financial transparency and minimal billing escalations

Qualifications :

• Education: High School Diploma or equivalent required; Associate or Bachelors degree preferred.

• Experience: 2 years of experience in healthcare billing patient accounts prior authorizations or patient advocacy (preferred).

• Skills: Proficiency in EMR/EHR platforms revenue cycle workflows and benefit verification processes; strong problem-solving capability and tailored communication skills for varied family needs.

Remote Work :

No

Employment Type :

Full-time