Patient Accounts Rep II Patient Accounting Full-Time

The Patient Accounts Representative II Customer Service is responsible for providing exceptional customer service to patients insurance companies physician offices and internal departments regarding hospital billing and patient accounts. This position responds to incoming telephone calls manages assigned work queues resolves billing inquiries processes account updates and ensures timely and accurate account resolution while maintaining compliance with HIPAA and organizational policies. The Patient Accounts Representative utilizes the Epic system to research account information document interactions process account updates resolve billing discrepancies manage assigned work queues and support efficient revenue cycle operations.

Requirements:

• High school diploma or equivalent.
• Five years of healthcare experience.
• Epic experience preferred.

Responsibilities:

• Answers high volumes of incoming customer service calls in a professional courteous and timely manner.
• Provides accurate information and assistance to patients guarantors insurance companies and internal departments.
• Explain patient account details billing information payment responsibilities insurance processing and account status to patients Medicare HMOs insurance companies and other third-party payers.
• Maintains general knowledge of managed care contracts to provide accurate assistance to patients guarantors and insurance representatives.
• Utilizes Epic system to research review update and resolve patient accounts.
• Works assigned work queues in Epic to ensure timely completion of account follow-up activities.
• Updates patient accounts with accurate comments follow-up notes reminders and resolution documentation.
• Reviews and resolves daily reminders prioritizing patient and manager-related reminders to move accounts toward completion.
• Any other duties as assigned by Womans Hospital.

Schedule:

Monday - Friday

7:30 AM 4:00 PM

Pay Range:

Hourly/Non-Exempt

$16.00 $23.00

A Work Experience with Purpose

Womans is one of the largest specialty hospitals in the country dedicated to the care of women and infants.Nationally recognizedfor exceptional patient care innovative programs and a supportive work environment we consistently exceed state and national benchmarks for patient satisfactiona reflection of our commitment to those we serve.

Were home to Louisianas largest delivery service and perform thousands of procedures annually including over 8500 surgeries and 35000 breast procedures. Womans was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence and were honored to be named one of Modern Healthcares Best Places to Work in Healthcare year after year.

We are proud of the care our staff provides to patientsand to one anotherevery day.

For more information or to contact our recruiting team email us at.

Womans Hospital is an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation age disability genetic information veteran status national origin gender identity and/or expression marital status or any other characteristic protected by federal state or local law.