Patient Access Specilaist

Part-time 2-3 days per week will rotate working every other weekend.

Must be willing to rotate working all shifts - days afternoons and midnights.

Mandatory orientation first week 8 a.m. to 4:30 p.m.

Under the direction of the Manager of Patient Access this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check in processes. This position rotates departments (including but not limited to emergency outpatient labs).

• Schedules appointments as deemed appropriate by the department and performs patient registration activities including pre-registration: obtaining insurance information medical and demographic data entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding and other information related to diagnostic procedures in order to ensure billing accuracy.
• Answers the phones and directs calls in a courteous and efficient manner.
• Relays information to patients and family members according to and following HIPAA Regulations.
• Prepares patient liability estimations for both pre-service/scheduled services and walk ins.
• The ability to prioritize work.
• Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients colleagues other departments and physician offices.
• Operates standard office equipment such as Microsoft systems calculators photocopiers fax machine.
• Works with the Pre-service Center and/or physicians office to obtain or change authorizations required per Imaging protocols or script compliance.
• Transport and escort patients via wheelchair as needed
• Informs patients of delays in appointment times when requested.
• Calls the physician/physicians office/Quest labs when patients arrive without a script or required labs
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Required

• High School Diploma
• Knowledge of ICD-9 and ICD-10 CPT coding medical terminology and/or revenue cycle knowledge.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems experience with spreadsheet and word processing software and keyboard proficiency.

Preferred

• 1 year of relevant experience in a customer service role or healthcare industry.

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
• Optional identity theft protection home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.