Patient Access Representative Senior
Job Location:
Somerville, NJ - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction and supervision of the Operations Manager the Senior Patient Access Coordinator is responsible for registration scheduling of appointments and training. The coordinator will work with patients medical office staff clinicians and others in obtaining and recording the necessary information to ensure an efficient and effective patient and financial flow for ambulatory surgical and inpatient visits.Qualifications
Education
High School Diploma or Equivalent required or Associates Degree Healthcare Administration preferred or Associates Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Experience in a healthcare setting with a focus on patient access and registration 2-3 years required
Knowledge Skills and Abilities
Essential Job Functions:
the integrity of the data in the hospitals information system Epic with respect to patient demographic health insurance and appointment information.
for scheduling in all service areas. Ophthalmology and Otolaryngology.
for training new and existing staff members in registration and Ophthalmology and Otolaryngology scheduling.
and follow ScreenSteps guide instructions to effectively schedule appointments in provider schedules based on diagnosis and specialty.
outstanding customer service while answering a high volume of incoming calls.
patient health insurance using various methods including websites and NEHEN.
knowledge of contracted health insurance participation to ensure accurate appointment scheduling.
with medical office staff to ensure a positive and effective patient experience.
as a resource for patients and others with questions regarding registration health insurance eligibility and benefits.
reviews and assesses coordination of benefit information.
accurate information on all patient accounts to ensure an effective workflow throughout the organization.
for resolving registration-related edits within various work queues.
as a registration referral and authorization resource for patients and colleagues.
ability to handle difficult situations by using effective problem-solving skills.
with colleagues to ensure a positive and effective patient experience.
ability to work independently and as part of a team in a fast-paced environment with constant interruption.
availability to accommodate work coverage requests.
to accurately type at least 40 words per minute.
effectively to various types of customers in a professional and courteous manner.
supervisor or manager to resolve issues/concerns as needed.
and participates in departmental meetings.
other duties as assigned.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.22 - $31.71/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
