Patient Accounts Representative I

Role Summary

As a Patient Accounts Representative I at Howard University Hospital you will play a key role in the equitable resolution of your assigned account inventory. You will carry out revenue computations to bill for services rendered; perform third-party and patient billing and follow-up actions consistent with payor and hospital criteria; analyze and reconcile reimbursements; and process revenue payment and adjustment transactions toward the resolution of accounts within your assigned inventory.

What Youll Do

• Enter and update patient insurance contract revenue and reimbursement data across one or more applications.
• Review claims with incorrect or missing patient data and correct or add account information to submit accurate timely claims.
• Review reimbursement against payor contractual and agreement terms before performing adjustments or billing patient responsibility.
• Prepare and maintain supporting data and documentation for all required activities within the hospital system as defined by departmental guidelines.
• Review and resolve credit balances accurately monitoring and reporting out-of-the-ordinary circumstances to your supervisor for investigation.
• Respond promptly to internal and external phone calls correspondence and inquiries related to patient accounts.

Required Qualifications

• High School Diploma or General Equivalency Diploma (G.E.D.)
• Three (3) years of experience in billing collections customer service or cash posting
• Knowledge of standard hospital organizational structure and the roles departments play in day-to-day operations
• Consistently demonstrated ability to produce accurate Medicare Medicaid MCO/HMO and commercial payer claims that yield substantiated reimbursements
• Ability to adapt to hospital systems and online third-party payor resources
• Ability to exercise judgment decisiveness and creativity in situations involving a variety of pre-defined duties that are often characterized by frequent change; ability to work independently and manage time effectively
• Ability to assemble analyze comprehend copy record and/or transcribe data and information according to universal practices
• Ability to start stop operate and monitor the functioning of information systems equipment machinery tools and materials used in performing essential functions
• Ability to work in a collaborative environment and think critically; demonstrated flexibility organization and problem-solving skills
• Proficiency in Microsoft Office programs including but not limited to Outlook Excel Word and PowerPoint
• Basic computer and math skills; self-motivated and detail-oriented

Preferred Qualifications

• Experience in a hospital setting
• Certified Revenue Cycle Specialist (CRCS-I AAHAM) or Certified Patient Account Representative (CPAR HFMA) certification

About Howard University Hospital

Founded in 1862 as Freedmens Hospital Howard University Hospital has served the Washington DC community for over 150 years and holds a distinguished place in American healthcare history. As the nations only teaching hospital located on the campus of a Historically Black University HUH is a DC Level 1 Trauma Center dedicated to providing high-quality patient-centered and culturally responsive care to all. Our mission extends beyond treatment we are committed to training the next generation of healthcare professionals and advancing health equity in our community and beyond.

When you join HUH you become part of a mission-driven institution with deep roots in equity service and excellence where making a difference in someones life is not just a goal its what we do every day.

What We Offer

• Work-life balance
• Recognition and rewards for professional expertise
• Competitive comprehensive benefit plans including health disability vacation sick leave and 403(b) retirement plan
• Tuition remission at Howard University for you and/or eligible dependent children up to two (2) courses per semester
• A mission-driven environment rooted in over 150 years of excellence service and advocacy for the communities we serve

Position Details

Pay & Schedule

This is a full-time non-exempt position covered under the Local 2094 collective bargaining agreement. Pay range: $19.47 $31.16/hr in accordance with the applicable CBA wage schedule and based on experience and qualifications.

Compliance Statements

Culture of Care: Howard University Hospital supports a Just Culture that promotes accountability learning and patient safety.

Equal Opportunity Employer: Howard University Hospital is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other status protected by applicable law.

Reasonable Accommodation: Howard University Hospital is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require an accommodation during the application or interview process please contact the Human Resources Department at

Pay Transparency: Salary ranges listed in job postings reflect the expected compensation range for the position and are provided in accordance with applicable pay transparency laws. Final compensation is determined based on experience education and other relevant factors.

Disclaimer: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position.