Patient Access Representative I, Per Diem
Job Location:
Boston, NH - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process including the Shapiro Cardiovascular Center and Sharf Admitting Center. Cross-trained in access functions related to pre-registration admitting family liaison services patient and family navigation and patient belongings workflow.This position is 100% onsite.
- Facilitates and expedites the admission process while ensuring all data collected is accurate and complete.
- Demonstrates the ability to identify and assess challenging situations make sound decisions and utilize standard operating procedures.
- Interacts with patients families visitors and all levels of staff professionally and diplomatically facilitating exceptional patient experience at a critical touchpoint in the patient care journey.
- Conducts detailed admission process; greets and interviews patient/family in a timely efficient and courteous manner; determines whether admission is standard (scheduled direct admit) or expedited/urgent; obtains updates and/or verifies all data and acquires consents to complete required admission including demographic and financial information ensuring accurate billing and compliance obligations are met.
- Distributes and obtains all pertinent information regarding hospital policies such as patient bill of rights and responsibilities code of conduct and advanced care directives.
- Creates scheduled current or future admission encounters in the medical record system (EPIC). Enters/scans data pertinent to patient admission to ensure compliance with hospital policy.
- Collects and secures patient valuables in compliance with the Patient Valuables Policy. May serve as a central contact for public safety by facilitating the return of valuables after hours.
- Navigates patients to procedural areas Labor & Delivery or Inpatient Units (wheelchair and walking).
- Registers family members for Texting & Liaison Services provides updates and communicates with recovery areas as needed.
- Refers patients with unresolved financial issues to Inpatient Accounts when appropriate.
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements.
- Ensures all patient information including documents lists reports and files is always kept private confidential and secure. Interviews and patient discussions should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Performs other related duties and special projects including covering other service areas as assigned.
- Adheres to hospital policies and procedures including but not limited to attendance and punctuality including the use of time-keeping software before beginning work and at the end of shift.
- Uniform requirements.
Qualifications
Qualifications:
- Associates degree preferred.
- Minimum 3-6 months experience in an office community or health care setting.
- Requires excellent interpersonal relationship skills to effectively communicate with patients their families physicians and other support personnel.
- Requires moderate typing skills and computer experience Microsoft Office package.
- Requires good judgment tact sensitivity and the ability to work professionally in a stressful environment.
- Requires the ability to maintain confidentiality regarding patients their medical histories demographic information etc.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/HourlyGrade
2EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
