Field Service Representative

The Field Service Representative role at Veolia Water Technologies & Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration softening reverse osmosis and more. The representative will be responsible for troubleshooting conducting maintenance and performing analytical testing to meet customer needs and contract specifications.

• Safety & Environmental stewardship mindset
• Ability to clearly follow recommended maintenance plans work independently or in a collaborative team environment
• Comfort working in an industrial (largely outdoor) setting
• Good attention to detail
• Demonstrated ability to perform analytical mechanical and electrical hands-on tasks and troubleshooting
• Carry out mechanical electrical and controls preventative maintenance and troubleshooting on equipment such as valves air compressors ejectors process pumps blowers and instrumentation.
• Consult with customer management and operation teams.
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.
• Create and maintain site paperwork and provide customers with detailed technical summaries of work performed.
• Ensure contract compliance of volume and quality specifications
• Perform analytical testing such as turbidity hardness chlorine pH CO2 O2 SDI TOC and other site-specific testing requirements.
• Assist in providing service activities including parts refurbishment maintenance calibration of equipment inspection repair performance testing customer communications project assessment and execution and telephone customer support
• Have the ability to work schedules that will fluctuate based on customer and business needs / demands
• Perform diagnostics testing repairs test and calibration routines on the instruments and complete all required paperwork
• Collect payment information and generate shipping and billing paperwork
• Provide extensive equipment support and general hardware and software support
• Ensure compliance with all aspects of safety on the job including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental Health and Safety (EHS) policies
• Demonstrated ability to work independently and remotely with project teams.

Knowledge Skills & Abilities

The job description is not designed to capture all the employees responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

• Demonstrated ability to work independently and remotely with project teams.
• Strong technical mathematical and customer service skills
• General knowledge of electrical equipment water chemistry and safety
• Vision manual dexterity and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing and spreadsheets and basic data base knowledge
• Ability to use ordinary hand tools calibrated tools and analytical instrumentation as well as chemically aggressive fluids such as acids and bases
• Strong verbal and written communication skills
• Self-motivated with the ability to drive projects to completion with minimal oversight while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments

Qualifications :

Required

• High School Diploma / GED / Home School Certification OR international equivalent 2 years experience of service/maintenance or equivalent in an industrial environment.
• Valid Drivers License

Preferred

• Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in Instrumentation

Additional Information :

• Regular requirement to reach with hands and arms below and above shoulder height
• Regular requirement to stand sit stoop kneel crouch or crawl
• Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
• Regularly work around machines electrical chemicals unprotected heights

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time