Patient Access or Patient Business Services Supervisor

For questions regarding this position please contact the Recruiter listed in the Supplemental Information section.

The County of Riversides University Health SystemMedical Center is seeking a Patient Access or Patient Business Services Supervisor to support their Patient Accounting Department located in Riverside. This position is responsible for overseeing the day-to-day operations of staff performing a variety of Revenue Cycle functions including Cash Posting Self-Pay Customer Service Billing Records Third-Party Liability (TPL) and mail units. Responsibilities include providing staff guidance responding to customer service complaint calls monitoring staff productivity and running and analyzing aging reports. Additional related duties may be assigned as required. Bilingual in Spanish is preferred but not required.

The most competitive candidates will possess knowledge of patient balance billing compliance rules and regulations including refund requirements for commercial and government payers experience handling Third-Party Liability (TPL) claims and subpoenas and knowledge of Medi-Cal eligibility guidelines.

Work Schedule: 5/40 Monday-Friday 7:30am - 4:00pm.

Meet the Team!
Founded in 1893 Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley our 439-bed Medical Center is home to a Level I Trauma Center a Level II Pediatric Trauma Center and the countys only Pediatric Intensive Care Unit (PICU). If youre passionate about making a meaningful difference and helping others RUHS Medical Center is the place for you!

For more information about RUHS Medical Center please visit

Examples of Essential Duties (may include but not limited to)

Supervise the activities and day-to-day operations of one or more patient access or patient business services/revenue cycle functions: admitting insurance billing charge description master clinic registration and scheduling cashiering revenue cycle/collection provider relations patient eligibility and financial counseling at RUHS; review and evaluate policies and procedures in terms of RUHS goals.

Assist in developing updating and implementing policies and procedures to ensure the most efficient methods of achieving patient access or revenue/patient business services goals and objectives including admitting patients billing fiscal intermediaries and maximizing collections of delinquent accounts.

Evaluate work performance and progress of subordinate employees; develop and implement comprehensive training programs for division personnel; perform or review patient financial evaluations and recommend payment and free care arrangements as appropriate.

Provide technical guidance to staff on the most difficult and complex work of unit; coordinate the work of units supervised with other RUHS departments County departments and external fiscal intermediaries to ensure the accurate flow of information and to solve mutual problems.

May participate in contract negotiations with fiscal intermediaries; analyze and prepare a variety of detailed financial and statistical reports.

Recruiting Guidelines

Education: Graduation from an accredited college or university with a Bachelors degree preferably with major coursework in business public healthcare or hospital administration or a closely related field. (Additional journey level experience related to patient access or revenue cycle or patient business services function in a hospital or health care agency may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).

Experience: One year of supervisory experience over a patient access or revenue cycle or patient business services function including billing collections admissions or financial counseling activities in a hospital or health care agency.

Knowledge of:The principles and practices involved in insurance billing admitting and registration provider relations revenue cycle and credit and collection activities; laws rules regulations and policies affecting patient access and revenue cycle functions; the principles and techniques of supervision staff utilization and training.

Ability to: Organize coordinate and supervise the work of subordinate staff; develop instructional materials; analyze situations and recommend appropriate actions; establish and maintain effective working relationships with medical staff fiscal intermediary representatives and others; prepare clear and concise oral and written reports.

BASED ON THE NUMBER OF APPLICATIONS RECEIVED THIS POSTING MAY CLOSE WITHOUT NOTICE.

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APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference and as applicable the following documents: a copy of your marriage certificate spouses death certificate a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements please review the Veterans Preference Policy C-3 here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.