Patient Access Assistant I Hanover FM Days

Full time (40 hours weekly)
Monday-Friday days/evenings

General Summary

Works under direct supervision. Represents the System in a professional manner using good customer service practices in the performance of their duties.

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms pre-authorization forms test instructions patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.
• Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patient to acquire required authorizations and assignment of benefits.
• Trains new staff and provides on-going support and instruction when staff become independent in role.
• Serves as a resource and example to Level I staff by assisting with questions regarding registration workflow operations of the department and office and other miscellaneous inquiries.

Common Expectations:

• Types and/or compiles correspondence and reports photocopies information files information answers the telephone takes messages and directs calls.
• Prepares and maintains records of patient charges.
• Maintains department records reports and files.
• Maintains established policies and procedures objectives quality assessment safety environmental and infection control standards.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers fosters teamwork and practices fiscal responsibility through improvement and innovation.
• Proactively approach and greet all guests with a warm and personal greeting.

Qualifications

Minimum Education:

• High School Diploma or GED Required
• Diploma Program Post High School Vocational/Specialized Training (Professional Medical Administrative or Business School) Preferred

Work Experience:

• Less than 1 year 3 - 6 months front desk or physician office experience Required

Courses and Training:

• Customer Service and Safety Reporting Training within 90 days Required and
• Introduction to Medical terminology within 180 days Required and
• Insurance and Compliance Training within 1 year Required

Knowledge Skills and Abilities:

• Excellent communication and interpersonal skills.
• Knowledge of medical office operations to include reception billing and insurance and general office skills.
• Computer skills.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives WellSpan Careers ()