Part-Time Plus Member Service Representative Norwich, NY

WHO WE ARE
Were in the business of people helping people and you can help us make an impact on our members lives and in your community. Whether its helping a member make a transaction buy their first home or improve their financial wellness one step at a time you have an impact on their lives just by working here no matter what your position may be.

Work with us and be part of something bigger than banking.

In exchange for your time and talents we offer generous benefits including:

• Retirement benefits pension plan 401(k) with employer match
• Excellent health benefits medical dental vision and supplemental coverage
• Flexible Paid Time Off (PTO) Volunteer Time Off (VTO) and Wellness Time Off (WTO)
• 10 paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness caregiving or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program
  ...and more!

At Visions we do and will continue to treat all of our employees fairly and with complete respect and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION
Title of Position:Member Service Representative

Position Overview: As a Member Service Representative your focus is delivering exceptional service to our members while facilitating various transactions with precision and efficiency. Serving as a frontline representative of the organization you uphold the highest standards of professionalism focusing on creating a positive member centric experience. This role requires strong communication skills and attention to detail.

Position Type: Part-time Plus 30 hours/week to include some Saturdays.

Compensation Range:$18.00/hr. - $ 19.00/hr.*Hiring rates may be dependent on a number of factors including years of directly related work experience education geographic location or special skills*

Location: Position is on-site at our Norwich Branch located at 5411 NY-12 Norwich NY 13815

• Prioritize member demands while providing impeccable member service by greeting members warmly addressing inquiries and resolving concerns promptly and courteously
• Guide members to specialized team members for further assistance or services as needed
• Complete all assigned educational courses and tests within required timeframes and passing scores to include product knowledge
• Identify opportunities and recommend products and services to members to align with their financial needs and aspirations
• Conduct cash handling and transaction processing accurately adhering to established procedures and regulatory guidelines
• Verify member identification and authorization for transactions to safeguard against fraud and unauthorized access
• Provide departmental back-up coverage as needed
• Respond effectively to changing ideas responsibilities expectations trends strategies and other processes
• Demonstrate a commitment to diversity equity inclusion and belonging through continuous development modeling inclusive behaviors and proactively managing bias
• Perform other duties needed to help fulfil our mission drive our strategy and support our organizations values

What Success Looks like:

• Members leave each interaction feeling welcomed understood and confident their needs were met
• Transactions are completed accurately and efficiently with strong attention to detail and minimal errors
• You balance multiple priorities in a fast-paced environment while maintaining a calm professional presence
• You actively listen for members needs and confidently connect them to the right products services or team members

Minimum Qualifications & Experience:

• High school diploma with 1-3 years of related experience
• Proficient in the Microsoft Office Suite programs
• Proficient with standard office equipment such as computers phones photocopiers filing cabinets and fax machines PCs etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience

Preferred Qualifications & Experience:

• An associate degree preferred
• Previous customer service or sales experience

Required Experience:

Unclear Seniority