Part-Time Intake & Client Engagement Coordinator

$20/hour 20 hours/week MondayThursday 8:00 AM1:00 PM In-Person

Evolution Wellness is a growing outpatient mental health practice in Wilmington NC. Were looking for a warm energetic and highly organized person to help prospective clients get connected with the care they need.

A large part of this position involves talking with people on the phone. Most of our new-client inquiries begin with a phone call and youll often be the first person someone speaks with when theyre considering therapy.

Were looking for someone who genuinely enjoys those conversations can quickly build rapport and is comfortable helping someone move from Im looking for a therapist to a scheduled first appointment.

What Youll Do

• Answer incoming calls from prospective clients
• Respond to inquiries received by phone email text and web
• Learn about what a prospective client is looking for and help match them with an appropriate clinician
• Schedule new-client appointments
• Consistently follow up with prospective clients who dont initially schedule
• Re-engage prospective clients who have expressed interest but havent moved forward
• Contact clients when appropriate appointment openings become available
• Help ensure new clients complete paperwork and other necessary steps before their first appointment
• Confirm new clients are scheduled at the correct office/location
• Complete reminder and warm-up calls for upcoming intakes
• Assist established clients with routine scheduling needs while providing phone coverage
• Maintain accurate documentation of outreach and follow-up
• Track inquiries scheduled appointments follow-up activity and conversion
• Complete referral-source follow-up
• Assist with scheduled community marketing drops and monthly referral-source thank-you cards

You Might Be a Great Fit If You

• Genuinely enjoy talking with people on the phone
• Are warm personable confident and able to build rapport quickly
• Are comfortable taking the lead in a conversation
• Are persistent about follow-up without being pushy
• Dont get discouraged when someone doesnt respond the first time
• Work with a sense of urgency and respond promptly
• Are highly organized and can keep track of multiple conversations and follow-ups
• Enjoy working toward goals and seeing measurable results
• Communicate professionally by phone email and text
• Stay calm and helpful when someone is confused frustrated or having a difficult day
• Can work independently and take ownership of your responsibilities
• Are comfortable learning new technology and systems
• Handle confidential information professionally

Qualifications

• High school diploma or equivalent required
• 13 years of experience in customer service healthcare medical/dental front office scheduling hospitality admissions sales or a similar client-facing role preferred
• Strong verbal communication skills
• Excellent organization and follow-through
• Comfortable spending a significant portion of the workday on the phone
• Healthcare or behavioral-health experience is a plus but not required

Schedule

This is a consistent 20-hour-per-week in-person position:

MondayThursday: 8:00 AM1:00 PM

Why Evolution Wellness

Reaching out for therapy isnt always easy. The experience someone has after making that first call can make a real difference in whether they ultimately connect with care.

Youll have the opportunity to make that process feel welcoming responsive and human while playing an important role in the growth of our practice.

Youll receive training on our services and systems and work alongside a supportive team that values warmth initiative follow-through and excellent client service.

If you love connecting with people enjoy keeping things moving and get satisfaction from helping someone take the next step wed love to hear from you.

Required Experience:

Junior IC