Part-Time Billing & Client Accounts Coordinator

20 Hours per Week Monday Tuesday & Thursday

Evolution Wellness is a growing outpatient mental health practice in Wilmington North Carolina. Behind every great client experience is an administrative team making sure the details are handled accurately efficiently and with care.

Were looking for a detail-oriented and dependable Part-Time Billing & Client Accounts Coordinator to support our billing processes insurance-related administrative work and client accounts.

This position is ideal for someone who enjoys solving problems working with details and following an issue through until its resolved.

Position Summary

The Billing & Client Accounts Coordinator will support the financial and administrative side of our practice by assisting with claims creation insurance-related tasks client balances authorizations and other client-account responsibilities.

Youll work closely with our Care Coordination Billing and Leadership teams to help ensure claims are processed accurately client accounts are addressed promptly and important administrative tasks dont fall through the cracks.

Youll also be cross-trained in our intake and scheduling processes and provide phone coverage when needed.

What Youll Do

• Create and review insurance claims for submission
• Help ensure claims are complete and accurate before submission
• Manage and track VA authorizations and related documentation
• Monitor outstanding client balances
• Communicate with clients regarding outstanding balances in a professional respectful and solutions-focused manner
• Process and document client payments
• Assist clients with routine billing and account questions
• Complete daily Medicaid eligibility verification
• Process client medical-record requests
• Maintain accurate documentation of billing and client-account activity
• Follow up on outstanding administrative items until they are resolved
• Identify recurring account authorization or insurance issues and bring trends to the attention of leadership
• Work collaboratively with the Care Coordination and Billing teams
• Provide scheduled phone coverage and assist clients with routine administrative needs
• Serve as backup for new-client inquiries intake coordination and scheduling as needed
• Assist with other billing and administrative projects as needed

You Might Be a Great Fit If You...

• Are highly organized and detail-oriented
• Enjoy working with numbers records and administrative processes
• Like solving problems and figuring out why something isnt working
• Take satisfaction in getting an issue completely resolved
• Are dependable and follow through without needing frequent reminders
• Are comfortable communicating with clients about financial matters
• Can be warm and professional while still having sometimes-difficult conversations
• Are comfortable learning insurance requirements and billing processes
• Notice patterns and recurring problems
• Can prioritize multiple responsibilities and manage your time independently
• Are comfortable learning new technology and systems
• Can handle confidential information with discretion and professionalism
• Are willing to learn different parts of the practice and step in where needed
• Enjoy being part of a collaborative team while taking ownership of your responsibilities

Qualifications

• High school diploma or equivalent required
• 13 years of administrative billing medical office insurance customer service or similar experience preferred
• Strong organizational and follow-through skills
• Strong written and verbal communication skills
• Comfortable working with numbers and detailed information
• Comfortable using technology and learning new systems
• Previous healthcare insurance medical billing or behavioral health experience is a plus

Schedule

This is a 20-hour-per-week part-time position with a consistent weekly schedule:

• Monday: 8:00 AM12:00 PM
• Tuesday: 8:00 AM5:00 PM
• Thursday: 8:00 AM5:00 PM

Why Evolution Wellness

Administrative and billing work may happen behind the scenes but it has a direct impact on our clients and our ability to provide excellent care.

In this role youll have the opportunity to take ownership of meaningful responsibilities solve real problems and become an important part of the day-to-day operations of a growing mental health practice.

Youll receive training on our systems and processes and work alongside a supportive team that values accuracy communication initiative and follow-through.

If youre someone who loves details enjoys solving problems and gets satisfaction from keeping things accurate organized and moving forward wed love to hear from you.

Required Experience:

Manager