Pantry Case Worker, Boro Park, Food Program

FLSA: Non-Exempt/Overtime Eligible

Benefits: Eligible

Hours Per Week: 40/Full-time

Met Council is Americas largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion integrity and respect. Our programs are staffed by experts who help over 325000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations family violence services Holocaust survivor assistance geriatric social work crisis intervention and the largest free kosher food distribution program in the world. Our network of 120 food pantries affordable housing sites and JCCs provide services directly in neighborhoods across New York City.

Position Summary:

The Pantry Case Worker Boro Park Food Program is responsible for overseeing client communications at the food pantry located in Met Councils Brooklyn Social Services Hub. Responsibilities include using Met Councils digital system to facilitate the ordering packing conducting inventory checks and pick-up of emergency food packages in Boro Park. Individuals who work well in a fast-paced team-oriented environment and have good time management skills are key to this position. Exceptional customer service is required for this role. Pantry staff are expected to interact with guests in a friendly respectful and professional manner whether in person or via the pantrys mobile communication system. This role will continue to support the building of client connections and support the pantrys day-to-day operations.

Please note: This position is entirely on-site based out of Met Councils Brooklyn Hub Food Pantry located at 1271 60th Street Brooklyn NY 11219

Principal Responsibilities:

• Develop and maintain a functional emergency food space that maintains our program goals and activities.

• Oversee ordering and packing of clients emergency food packages.

• Assist clients with order placement and help navigate market technical inquiries.

• Manage and maintain inventory control.

• Maintain proper pantry procedures.

• Oversee all pantry volunteers and provide them with supervision and guidance as needed.

• Assembling and disassembling pallets of food.

• Participate in team programs Met Council meetings seminars and trainings as required.

Competencies:

• Must be responsive to the particular needs of the Boro Park community

• Must be closely familiar with local community groups

• Solid problem-solving skills

• Exceptional time management skills

• Exceptional communication skillsboth written and verbal

• Superior customer service skills

• Strong knowledge of Windows and all Microsoft Office programs

• Ability to work independently and as part of a team and manage multiple complex tasks simultaneously

• Significant organization skills with an ability to stay focused on assigned tasks

Skills and Education:

• High School Diploma (required); Associates degree (preferred); Bachelors degree (preferred)

• 2 years of relevant experience working in food pantry operations social services or a related field

• Fluent in English (required); understanding of Yiddish or Hebrew (preferred)

• Knowledge of Kashrut laws (required)

Schedule:

• Occasional availability on weekends and evenings

Physical Demands:

1. Required Constantly: Walking sitting grasping bending stooping squatting computer input finger dexterity and coordination of hand eye and foot

2. Required Frequently: Standing and climbing stairs; carrying laptop/iPad & files (approx. 8-10 lbs)

3. Required Occasionally: Reaching above the shoulder and lifting 5-25 pounds pushing and pulling

Compensation: $40000 - $47000 per year.

Benefits: Major medical dental vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation sick leave and holidays.