Outbound Sales Representative

This is a remote position.

Here at the Healthy Back Institute we are on a mission to transform the way people think about and treat pain. Since 2003 we have helped millions of people all over the world to claim their freedom from pain and start loving life again. Everything that happens at the Healthy Back Institute is rooted in our core values:

Freedom Love Team Growth Excellence and Courage

These values are the foundation of how we serve our customers and how we treat each other. We are seeking a driven Outbound Sales Representative to join our team!

The Opportunity:

As our Outbound Sales Representative you will take inbound sales calls call former customers to bring them back run post-purchase welcome calls and book appointments for our certified Wellness Coaches. This is a Full-Time Non-Exempt Individual Contributor role reporting to the Value Added Sales Team Leader.

Outbound calling is a core part of this role not an occasional task. If cold calling sounds like a problem this is not the right fit. If it sounds like a challenge you want keep reading.

The Team:

The Value Added Sales team helps customers find the right products and programs for their health goals brings former customers back and builds relationships that last well beyond a single order. This role is the entry point to a defined three-tier sales career track with published advancement criteria.

What Youll Get To Do:

• Inbound Sales
  

• Take inbound sales calls Monday through Friday from 9:00am CST - 5:30pm CST and handle every order accurately
  

• Recognize when a customer needs a specialist and warm-transfer them
  

• Outbound Reactivation
  

• Call former customers to re-engage them and bring them back to products they loved
  

• Work your segments cleanly with full compliance clearance before any outreach
  

• Customer Relationships
  

• Run 21-day post-purchase welcome calls to check in on new customers
  

• Qualify leads and book appointments for our Wellness Coaches with a clean handoff
  

• Opportunities and challenges youll be excited to help us with:
  

• Building out a reactivation motion that is still young where what you learn shapes how we do it
  

• Growing into a quota-carrying role with published measurable advancement criteria
  

Compensation & Growth:

$15.50 $17.00/per hour plus performance-based bonuses.

This is the entry point to a defined three-tier sales career track. As you build product knowledge and a book of business you can advance to Wellness Advisor and then Wellness Coach commissioned roles with accelerators for sustained performance. The criteria to get there are published so you will know exactly what it takes from your first day.

Why Youll Love It Here:

• The People. You will be surrounded by talented supportive kind people you can be proud to work with.
  

• The Mission. We are relentlessly focused on helping people live pain free lives. It feels good to serve others.
  

• The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom Love Team Growth Excellence and Courage
  

• The Path. A written three-tier career track. You will know exactly what it takes to move up from day one.
  

The Benefits:

• Remote work from home with a healthy work/life balance and flexible schedule
  

• Medical dental vision life and disability insurance plus 401K (full time only)
  

• Flexible PTO (full time only) and performance based bonuses
  

• Discount on HBI products and an amazing team-centered culture felt at all levels!
  

Please Note: Before applying know that we take hiring very seriously. Interviewing may include video and phone interviews assessments projects and scenario-based situations. Although we cannot follow up with every candidate we do our best to run a thorough process for those we identify as a potential fit.

The above job posting is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

HBI is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.