Operations Team Member

ABOUT GATEWAY SERVICES INC.:

Gateway Services is North Americas leading accredited pet aftercare provider offering 24/7 professional grief support memorial keepsakes pet burial and fully trackable pet cremation. With 150 locations 2000 team members and servicing over 17000 veterinary clinics across North America Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Please visit Gateway Services Inc. to learn more about us.

Pay Rate: $19/hr

Operations Team Member

Help Families Honor Beloved Pets with Compassion and Care

Are you someone who finds purpose in meaningful work and takes pride in helping others during difficult moments Were looking for a compassionate dependable and detail-oriented Operations Team Member to join our Care Center this role youll play an important part in providing dignified aftercare services for beloved pets while supporting pet parents with empathy and professionalism.

This is more than an operations position its an opportunity to make a lasting difference for families and their cherished companions.

What Youll Do

As part of our close-knit Operations Team you will support the daily care center operations by performing a variety of hands-on responsibilities including:

• Operating cremation equipment (retort) with care and precision
• Creating and packaging paw prints and memorial keepsakes
• Engraving plaques and memorial items
• Processing and packaging cremated remains with compassion and accuracy
• Performing quality control checks to ensure excellence in every step
• Monitoring equipment performance and reporting maintenance needs
• Maintaining cleanliness and organization throughout the care center
• Following all workplace safety procedures and protocols
• Supporting team goals and assisting with additional operational tasks as needed

What Were Looking For

Qualifications

• High school diploma or equivalent
• Minimum 1 year of experience in a service-related industry
• Valid drivers license may be required

Skills & Traits

• A genuine passion for pets and empathy for grieving families
• Strong attention to detail and commitment to quality
• Positive attitude with the ability to work both independently and as part of a team
• Flexible dependable and adaptable in a fast-paced environment
• Strong problem-solving and time-management skills
• Good verbal communication skills
• Safety-minded with a commitment to maintaining a clean and safe workplace

Working Environment

This role is active and hands-on. Team members should be comfortable with:

• Frequent lifting and moving of 100 lbs
• Repetitive motion bending crouching kneeling and standing for extended periods
• Exposure to elevated heat and noise levels
• Working directly with deceased pets in a respectful and professional environment

Why Join Us

We believe every pet deserves a respectful farewell and every family deserves compassionate care. When you join our team you become part of a mission-driven organization that values kindness teamwork integrity and excellence.

If youre looking for meaningful work where you can truly make an impact wed love to hear from you.

Apply today and help us honor the bond between pets and the people who love them.

YOULL LOVE WORKING WITH US BECAUSE:

The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty Integrity Trust
• Be Passionate and Caring
• Continuously Improve

WHAT YOU CAN EXPECT FROM US:

• 3 national medical plans that pay 100% after the members deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/ AD&Dand LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness Accident and Pet insurance are offered as an employees choice
• Tax savings account: HSA Health and Dependent Care FSAs
• 401(k) Retirement plan

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit