Operations Support, Team Lead

Forge is a global solutions provider. We are a proud certified woman-owned service-disabled veteran-owned small business (WOSB SDVOSB) ignited to redefine the traditional GovCon mold deliver innovations and elevate collective impact. We are known as international problem fixers who only pursue work where we can truly make a difference. We are deeply integrated members of trusted client communities energized and honored to be partners in questioning and solving human challenges worldwide.

Forge strikes a precise balance between empowering autonomy and emphasizing the necessity of belonging to a connected network of people and initiatives. Its led to a new echelon of collective excellence- one that continues to lead to monumental growth - and built a dream team of top-tier collaborative get-it-done experts.

Our culture is everything. People come first. Our culture is built around a diverse group of employees empowered to think in different directions a leadership team that trusts employees to lean in to unique greatness and an operations team that deploys programs to support employee well-being and growth - both personally and professionally. We treat Forge like a co-op where staff input drives corporate action.

With a 93% retention rate its evident that once we hire great people we keep them. Were rated #2 Best Medium Business in all of Virginia and we are a multi-year multi-award winner of the Fortune Magazine Best Workplaces in Consulting & Professional Services Best Medium Workplaces and Best Workplaces for Parents. Based on employee feedback and independent analysis we have been certified as a Great Place to Work for six consecutive addition to recognition for top workplace culture our growth earned us a spot on the 2024 and 2025 Inc. Magazine 5000 List of the Fastest-Growing Companies in America and the Women Presidents Organization (WPO) and J.P. Morgan Chase named us one of the 50 Fastest-Growing Women-Owned/Led Companies nationally. But most importantly were proud to be a company that puts people first.

The future of Forge is exciting and evolving - as capability and community remain the battle rhythm sustaining transformative success. Were searching for those who want to work hard play hard give back and enjoy life. If this resonates with you then come make a difference at Forge.

Requirement: Operations Support. Team Lead

Job Description: The candidate will lead the Operations Support branch which manages the publication process from draft through final
release media and graphics support website content and technical editing for CISA ISD Security Programs. This position
will assist the Program Manager in managing branch project timelines and will remain in constant communication with the
Program Manager. The Team Leader will oversee Drupal and InDesign work product revisions and corrections and Section
508 and Plain Writing Act compliance of public-facing products.

Key Responsibilities:

• Manage branch project timelines in coordination with the Program Manager
• Oversee the publication process from draft through final release coordinating with publishing personnel and
  stakeholders
• Direct media and graphics support including new products and revisions corrections and changes to published
  products
• Oversee website content enhancements and resource optimization using Drupal Content Management Software or
  equivalent
• Guide InDesign-trained personnel in producing user-friendly products for the public-facing website
• Ensure technical editing keeps reports manuals briefs and publications compliant with Section 508 the Plain Writing
  Act and agency style guides
• Coordinate identification and addition of external resources to the website
• Provide branch inputs to the monthly report on external-facing products and website content

Qualifications/Requirements:

We are looking for a team leader with strong publications web content and technical editing experience who can manage
editors graphic designers and web staff on a Government program. The ideal candidate understands the full publication
lifecycle and Section 508 and Plain Writing Act requirements. They must coordinate closely with a program manager and
keep products on schedule.

Minimum Qualifications:

• Bachelors degree (Masters preferred) in communications English journalism graphic design or a related field
• 8 years of experience in publications web content or technical editing
• Working knowledge of Drupal or an equivalent content management system
• Experience leading a team and managing project timelines
• Ability to obtain and maintain a DHS/CISA EOD and fitness determination
• U.S. Citizenship

Highly Desired Qualifications:

• Experience with Section 508 remediation and Plain Writing Act compliance
• Adobe InDesign Photoshop and Illustrator proficiency
• Prior CISA or DHS publications or web support
• Experience with motion graphics and video editing
• Active Secret clearance
• Experience managing federal clearance and review workflows for public-facing products

Job: Full-Time

Location: Arlington VA

Salary Range:$115000 - $150000 per year

Assigned Forge Job Title: Senior Specialist

Essential Duties:

• Problem Solving- Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Written Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Diversity- Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
• Ethics- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Strategic Thinking- Develops strategies to achieve organizational goals; understands organizations strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Planning/Organizing- Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans.
• Professionalism- Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Innovation- Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attention.
• Qualifications- To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Language Skills- Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports proposals business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
• Mathematical Skills- Ability to apply concepts such as fractions percentages ratios and proportions to practical situations.
• Reasoning Ability- Ability to define problems collect data establish facts and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
• Physical Demands- The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job the employee is regularly required to sit talk type or hear. The employee is frequently required to walk use hands to finger handle or feel and reach with hands and arms.
• Work Environment- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office environment with frequent exposure to electronic office equipment.

This job posting sets forth the basic authorities and responsibilities of this position which may be changed from time to time as shall be determined. To perform this job successfully an individual must be able to satisfy each essential duty.

Benefits:

Forge fosters a rich company culture built on a diverse hard-working employee base. Our staff is the core of our success and the impetus behind our todays corporate culture there is no longer a line between work and home life. As a result we focused our benefits approach on the whole family.

The Forge total compensation model is based on a choose-your-own-adventure approach allowing each employee to create a comprehensive package of benefits and perks tailored to his or her needs. Examples of benefits included in our total compensation package include:

• Complete Flextime
• 401k With Employer Matching
• Healthcare Including Medical Dental and Vision
• Health Savings Account (HSA) And Pre-Tax Premium Options
• Supplementary healthcare and family support
• Extended Short-Term Disability and Long-Term Disability
• Healthcare Insurance Deductible Paydown
• Health and Wellness Programs
• Tuition Reimbursement Student Loan Repayment and Education & Training Stipends
• Cell Phone / Internet Stipends
• College Saving Plans with Employer Contributions
• Alternative Work Locations and Tele-Commuting
• Employee Referral Awards
• Retention Signing & Performance Bonuses
• Commuter Benefits
• Paid Sabbatical

Forge Group LLC is a proud DoD Skillbridge and V3 (Virginia Values Veterans) certified company committed to hiring and retaining military veterans and spouses.

Forge Group LLC is an Equal Opportunity and/or Affirmative Action employer. All qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender identity national origin disability or military or protected veteran status. We participate in the E-Verify Employment Verification Program.

Required Experience:

Manager