Operations Manager

Operations Manager (Salem Adult)

Full-time Exempt

Starting Salary: $5000 $5560/month; dependent upon experience education and qualifications

Lead programs. Build teams. Own outcomes.

Work Unlimited is hiring an Operations Manager to oversee multiple 24-hour residential programs supporting adolescents and adults with intellectual and developmental disabilities.

This is a leadership role with real operational responsibility. You will guide program managers ensure compliance and step in when programs need direct support. If you are comfortable leading in fast-moving environments solving problems in real time and holding high standards this role offers the opportunity to make a measurable impact across multiple homes.

What Youll Do

As an Operations Manager you will be responsible for the overall performance of a group of residential programs including quality of care compliance staffing stability and team development.

Leadership & Oversight

• Supervise and develop Residential Program Managers and lead staff
• Provide coaching accountability and performance management
• Build strong consistent leadership across multiple homes

Operations & Quality

• Oversee scheduling structures staffing alignment and overtime control
• Monitor documentation data integrity and service delivery through Therap and QA processes
• Ensure compliance with Oregon Administrative Rules and licensing requirements
• Lead preparation for licensing reviews and plans of correction

Program Stability & Support

• Step in to directly manage homes during vacancies transitions or instability
• Provide hands-on leadership in employee supervision service coordination and behavior support when needed
• Support recruitment and hiring to maintain fully staffed stable programs

Health Safety and Compliance

• Maintain safe environments for both individuals and employees
• Ensure follow-through on incident reporting behavior plans and medical oversight
• Participate in administrative on-call rotation

What Were Looking For

We are looking for someone who can manage both people and systems and who is comfortable being accountable for outcomes across multiple programs.

• Experience managing a 24-hour residential program or similar environment
• Experience supervising employees preferably supervisors or lead staff
• Strong working knowledge of compliance documentation and service delivery expectations

Preferred

• Bachelors degree in Psychology Social Work Human Services Education or related field
• OIS Instructor or ability to obtain

Certifications

• OIS Level IF
• First Aid/CPR
• Ability to pass DHS background check

What to Expect in This Role

This is not a desk-only leadership position. Operations Managers are expected to stay closely connected to their programs and teams.

• You will respond to real-time challenges including staffing gaps and program needs
• You will work evenings weekends or provide support outside of standard hours as part of on-call rotation
• You will work in environments that can be fast-paced loud and occasionally unpredictable
• You will be exposed to challenging behaviors and will support teams in maintaining safe and consistent responses

Compensation

• Starting salary:
  $5000$5560/month depending on experience education and qualifications
• Structured wage tiers based on relevant experience and leadership background
• Opportunities for wage growth beyond initial placement as you develop in the role

Benefits

• Up to $1500/month ($18000/year) in employer-funded health coverage for you and your dependents
• Dental vision and life insurance
• 160 hours of flexible paid time off annually for salaried employees
• Generous vacation accrual with carryover increasing with tenure
• Paid holidays and sick leave
• Lifestyle Spending Account (LSA)
• Employee Assistance Program (EAP)
• Ongoing training and leadership development
• Opportunities for advancement within a growing organization

Why Join Us

• Leadership role with direct impact on program quality and team success
• Clear structure for growth and development
• Mission-driven work supporting individuals with complex needs
• Collaborative leadership team focused on improvement and accountability
• Opportunity to improve lives and strengthen teams every day

Ready to make a difference
If you are looking for a leadership role where you can build strong teams improve systems and make a measurable difference we encourage you to apply.

Required Experience:

Senior Manager