Operations Manager

About The Hangout

The Hangout is more than a restaurantits a family-friendly destination where food fun and entertainment come together. With live music interactive programming and unforgettable experiences weve built a brand around great food and even better vibes. Were passionate about creating spaces where guests feel welcome engaged and part of something special.

The Hangout Myrtle Beach is seeking a hospitality-driven Operations Manager to lead our management team and play a key role in shaping our brands reputation in the community and beyond.

Position Overview

The Operations Manager is a leadership role focused on delivering an exceptional guest experience through operational excellence team development and market engagement. This position will directly supervise the General Manager and management team oversee day-to-day restaurant and event operations and drive growth through strategic partnerships special events and brand positioning.

This role is perfect for a leader who is equally passionate about hospitality team culture business development and creating moments guests will remember.

Key Responsibilities

Leadership & Operations Oversight

• Provide direct supervision coaching and leadership to the General Manager and the management team to ensure operational excellence.
• Foster a culture centered around hospitality ensuring that every guest experience is warm engaging and aligned with The Hangouts high-energy inclusive environment.
• Champion a hands-on leadership style that inspires staff to exceed expectations in service delivery and personal connection with guests.
• Establish and uphold performance standards service quality and guest satisfaction across all departments.
• Lead cross-functional coordination between front-of-house back-of-house and event teams to ensure seamless operations and consistently excellent service.

Strategic Business Development

• Develop and maintain key partnerships in the local and regional marketplace to drive group business.
• Target opportunities within the sports travel industry tour operators and corporate event space to increase bookings and overall brand exposure.
• Collaborate with stakeholders to build and execute B2B sales strategies tailored to The Hangouts unique experience offerings.

Special Events & Programming

• Lead the ideation planning and execution of on-site special events that enhance the guest experience and build community engagement.
• Partner with internal teams and external vendors to deliver events that reflect the spirit of The Hangout.
• Evaluate event performance and guest feedback to drive continuous improvement and innovation.

Brand Positioning & Community Engagement

• Serve as a community ambassador for The Hangout actively participating in local partnerships charitable initiatives and outreach programs.
• Coordinate with the home office marketing team to align on branding promotions and messaging that resonate with the Myrtle Beach market.
• Drive local relevance and top-of-mind awareness through consistent community presence and event activation.

Collaboration & Reporting

• Maintain strong communication with executive leadership and the home office providing updates on operational performance strategic initiatives and guest experience metrics.
• Use data and insights to inform decisions and optimize operations.

Qualifications

• 5 years of senior operations leadership experience in hospitality entertainment or high-volume restaurant/event venues.
• Proven ability to build and lead high-performing teams focused on guest satisfaction and hospitality.
• Strong background in event programming business development and community engagement.
• Excellent communication strategic thinking and organizational skills.
• Passion for creating fun inclusive and memorable guest experiences.

What We Offer

• Competitive salary and performance incentives
• Health dental and vision benefits
• Energetic team-oriented culture
• The opportunity to shape the guest experience at one of Myrtle Beachs most exciting destinations

Join The Hangout family and help us bring unforgettable moments to life one guest at a time.

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