Operations Manager

We are one of the largest private real estate lenders in the Mid-Atlantic located in McLean VA and have deployed more than $2 billion in capital since 2012. We provide financing solutions for residential and commercial real estate investors and developers and have been recognized by Inc. 5000 the Financial Times and the Washington Business Journal as one of Americas fastest-growing companies.

Were seeking an in-office highly driven Operations Manager to partner directly with the CEO and lead operational execution across the lending platform. This role is ideal for a hands-on operator who thrives in fast-paced environments enjoys solving complex operational challenges and can build scalable processes while leading teams through growth and change.

• Direct access to the CEO and executive leadership team.

• Opportunity to build and shape a newly created leadership role.

• Significant influence across six departments and the entire lending lifecycle.

• Growing company with strong market presence and continued expansion plans.

• Ability to make an immediate and measurable impact on business performance.

You are:

• Highly organized and process-oriented.

• Comfortable holding people accountable while remaining approachable.

• Respected because you lead by example.

• Willing to roll up your sleeves and work alongside your team when needed.

• Calm under pressure and capable of managing competing priorities.

• Focused on execution rather than titles.

• Energized by fixing problems improving systems and building scalable operations.

This is a newly created leadership position reporting directly to the CEO. The Operations Manager will oversee six critical departments across the lending lifecycle:

• Processing

• Underwriting Support

• Post-Closing

• Construction Draws

• Loan Servicing

• Technology

The ideal candidate is not a pure strategist. We are looking for an operator who enjoys getting into the details solving problems improving processes coaching leaders and ensuring work is completed accurately and on time.

This individual will lead through team leads and department supervisors while maintaining visibility into the day-to-day workflow of the business.

• Own the operational flow of loans from application through funding servicing and payoff.

• Monitor loan pipeline activity and proactively remove operational bottlenecks.

• Ensure loan files move efficiently between departments without unnecessary delays.

• Drive accountability around turnaround times quality standards and service levels.

• Evaluate existing workflows and identify opportunities for improvement.

• Build document and refine SOPs operational procedures and controls.

• Improve checklist execution and quality assurance processes.

• Create scalable systems that support continued company growth.

• Analyze root causes of recurring operational issues and implement long-term solutions.

• Lead and develop department team leads across six operational functions.

• Establish KPIs accountability standards and performance expectations.

• Coach leaders to improve productivity communication and execution.

• Help evaluate organizational structure and make recommendations for team alignment and efficiency.

• Ensure work is completed accurately before moving to the next stage of the loan lifecycle.

• Reduce rework caused by incomplete or inaccurate processing.

• Create a culture of ownership attention to detail and continuous improvement.

• Maintain high standards in a fast-paced deadline-driven environment.

• Serve as the CEOs operational partner.

• Provide visibility into operational performance team productivity and workflow challenges.

• Recommend process staffing and organizational improvements.

• Help drive operational strategy while remaining actively involved in execution.

Required

• 5 years of operations leadership experience.

• Experience managing managers team leads or supervisors.

• Proven success improving operational workflows and business processes.

• Strong organizational project management and problem-solving skills.

• Experience leading teams in a high-volume deadline-driven environment.

• Excellent communication and interpersonal skills.

• Ability to balance speed quality and customer experience.

Preferred

• Experience in lending mortgage private credit real estate finance fintech or financial services.

• Background in operational transformation business process improvement or management consulting.

• Experience overseeing multiple functional teams simultaneously.

• Bachelors degree in Business Finance Economics or a related field.

• $130000-$150000 Base Bonus