Operations Manager HVAC 2347
Job Location:
Job Location:
Brooklyn, NY - USA
Monthly Salary:
$ 80000 - 120000
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Operations Manager - HVAC Brooklyn NY $80000$120000
About the Role A well-established HVAC company with two active divisions installation and service is looking for an Operations Manager to own the day-to-day running of their service division. Reporting directly to the owner youll be the person keeping technicians on track customers satisfied and the back office humming. This is a role with real upside for someone who shows up and owns it.
Key Responsibilities
Operations & Billing
- Oversee service division operations end-to-end from scheduling through invoice close
- Ensure proposals go out within 24 hours and invoices are closed by end of day
- Collect payments on time and manage billing disputes within established guidelines
Technician Management
- Be present at 8am when technicians arrive to set the tone for the day
- Schedule technicians and keep them accountable to the days workload
- Support techs with common-sense job decisions and follow up on job notes after each call is completed
- Provide recognition incentives and hands-on problem-solving to keep the team running smoothly
Customer Service
- Handle calls from management companies and homeowners with patience and professionalism
- Serve as the steady reliable voice between field operations and the customer
Qualifications
- Strong people skills and emotional intelligence calm under pressure a genuine listener
- Able to manage technicians and customers without getting reactive or overly emotional
- Thinks like a business owner: proactive organized and focused on outcomes
- No HVAC technical knowledge required willingness to learn processes is what matters
- Must be available 8am5pm in-office Monday through Friday
Interested Send your resume to:
Required Experience:
Manager
