Operations Engineer II, AWS Managed Services (AMS)

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazons technology business has a history and tradition of leading the world in Web-related technologies and services. Now with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Managed Services team you will be at the forefront of Cloud technologies interacting with the full breadth of AWS services.

AWS Managed Services is designed to accelerate cloud adoption it simplifies deployment migration and management using automation and machine learning backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests monitoring patch management security and backup services and provides full-lifecycle services to provision run and support your infrastructure.

As a member of Managed Service team this role will be working with our amazing Operation Database and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.

Key job responsibilities
Develop trusting relationship with customers understanding their business needs and review of service disruptions monthly/quarterly metrics and pre-launch planning
Utilize technical skills to investigate complex support cases and technical challenges

A day in the life
See what the team say about their roles:

the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelors degree in computer science or equivalent
- 4 years of network and operating system support experience
- 4 years of virtualization orchestration and cloud computing (eg. Hypervisors VMware Xen) experience

- Experience with aspect(s) of security: network application security protocols cryptography etc.
- Experience with Configuration Management Software.
- Scripting and / or programming experience with at least one scripting language (PowerShell Ruby Python Bash).
- Experience in a DevOps team supporting CI/CD workloads.
- Experience configuring managing or troubleshooting systems of scale (cloud virtualization distributed networks co-location).
- Experience in Networking (e.g. Deploying and troubleshooting LAN VPN Firewalls TCP/IP etc.).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Dallas - 95600.00 - 160000.00 USD annually