Operations Coordinator

Title: Operations CoordinatorProgram: Empire Mens ShelterSalary Range: $49350 per year Program Description:The Shelter is a 110 bed 24/7 emergency shelter for general population homeless men that are employable or are already employed. Our comprehensive services include case management occupational therapy workforce development services and housing placement Responsibilities:Under the general direction of the Assistant Director with latitude for independent action the Operations Coordinator directs a staff of Residential Aides assigned to the 4p-12am and 12am-8am shifts in providing direct assistance to the clients in adhering to the rule and regulations of the shelter; performs related Duties and Responsibilities:The essential duties of the Operations Coordinator include but are not limited to the following activities:Supervise Residential Aides and Senior Residential Aides assigned to the 4pm-12am and 12am-8am shifts to ensure the safety and smooth operation of the the Assistant Director in overseeing departmental tasks and goals as well as overall facility as lead manager in the absence of more senior wrap-around overtime coverage as crisis intervention when required which includes handling Priority One incidents for Kenton Hall while in the design and implementation of program improvements policies procedures and other strategic planning emergency first aid/CPR assistance when records and assists staff in updating the client data summary sheets used for weekly/monthly an updated filing system so files can be easily retrieved and ensures that record keeping criteria are training of staff through on-site sessions as well as referrals to outside training orientation for new arrivals informing them of shelter rules and regulations giving them a tour of the facility assigning a locker and a bed and giving them their basic supplies including sheets towels and in case conferences in response to client complaints using conflict resolution techniques to amicably resolve other duties as assigned by the Assistant and Program DirectorsQualifications:Associates Degree plus experience as outlined in item 1 below orH.S. Diploma or GED plus experience as outlined in item 2 below orBachelors DegreeFire Guard certification F-02 or Fire Safety Coordinator F-80Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory of case management software