Operations Business Advisor

Posting End Date:

Employee Type:

Our Operations Support Team is seeking a motivated organized analytical individual with outstanding problem solving skills to join our team.

In this role you will handle Operational Support projects throughout the project life cycle and act as the liaison between business and Technology Information Services (TIS) for technology related projects to ensure project objectives are achieved. You will be responsible for the development and maintenance of metrics to improving performance of various functions within Operations Support. Interested in this exciting opportunity

Apply today to hear from you! Apply today to this phenomenal opportunity with us!

Internal Title: Advisor Functional Support

What You Will Do:

• Provide day-to-day support incident management and troubleshooting for Operations Asset Management and Integrity applications including Maximo ESRI GIS Salesforce CartoPac Arcos and related systems.

• Act as a trusted functional support partner to Operations stakeholders delivering end-user coaching training and guidance on system processes and best practices.

• Analyze integration issues conduct root cause investigations and provide metrics and recommendations to minimize business impacts and risks.

• Support IT Operations projects through solution design testing deployment post-implementation support and change management activities for application releases.

• Build strong relationships with stakeholders through regular engagement including travel to Operations depots to provide face-to-face support and collaboration.

• Provide on-call support for Operations applications ensuring critical work execution while fostering trust with internal and external customers contractors and business partners.

• Bachelors degree from an accredited university in a related field or equivalent combination of formal education certification and experience.

• 4 years related experience . For candidates who do not possess a university degree an additional 3-years of related experience is required (total 7 years). For candidates who do not possess a technical diploma an additional 2-years of related experience is required (total 6 years).

• Effective communication issue/problem resolution presentation and analytical skills.

• Ability to establish and maintain good client relationships.

• Experience with Operations partnering with IT and/or technical training is an asset.

• Broad understanding of asset systems and business processes is preferred.

• Certified Business Analysis Professional (CBAP) Certification is preferred.

Physical Requirementsinclude but are not limited to:

Grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion typing sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements(Both Field & Office) include but are not limited to:

Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and communicate with individuals via telephone.

Working Conditions:

• Office environment.

• Occasional travel (<10%) to Operations depots as necessary to offer on-site assistance.

• Providing overnight on-call support is an essential aspect of this position to handle any urgent tasks.
  

• Ranges from $80500 $110000/year USD for US locations based upon candidates experience skills and internal equity.

• Applicable compensation policies and guidelines apply to internal candidates.

• Flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health dental insurance and disability.

• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents providing flexibility and support during this important life event.

• Valuable retirement savings plans including a savings plan with company stock as an investment option.

• Paid time off/vacation/sick plus paid personal days off (depending on location) and paid holidays.

• An Employee and Family Assistance Program.

• Wellness Program which focuses on supporting healthier employees by providing tools resources and opportunities to improve physical mental social and financial well-being.

• Enbridges FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays opt for a compressed work week schedule or have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid

At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening including a criminal records check.

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