Omni-Channel Program Manager
Job Location:
Charlotte, VT - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Vanguard WorkplaceAnalyticsis seekinganOmniChannelProgramManagerto lead how analytics demand is owned prioritized and delivered across ParticipantFinancial Services (PFS). This role focuses on creating clarity for cross-analytics asks improving transparency into prioritization and capacity as PFS continues to expand itsomnichannelengagement efforts.
This is asenior individualcontributor rolerequiring strong cross-functionalinfluencestakeholdermanagementandanalyticsleadership.
Key Responsibilities
Own intake triage and prioritization of analytics requests across PFS with particular focus on cross-team andomnichannelefforts.
Serve as the primary point of accountability for analytics asks spanning MarketingSales & Education Client CommunicationsClientExperienceand Enterprise partners.
Improve transparency into analytics prioritization capacity constraints and delivery timelines for business partners.
Act as a trusted partner toPFSteams enabling early analytics engagement in campaign planning and experimentation.
Translate analytics constraints dependencies and tradeoffs into clear businessfriendlycommunication for stakeholders.
Proactively communicate major analytics initiatives data engineering dependencies or headwinds that mayimpactdelivery timelines.
Identifyopportunities to improve continuity efficiency and effectiveness of analytics enablement as business needsto evolve.
Enable leaders and crews tounderstand how their asks fit into the broader portfolio rather than managing expectations casebycase.
Required Qualifications
Demonstrated experience in productmanagement andanalytics enablementwithin a complex enterprise environment.
Strong understanding of analytics delivery lifecycles anddata drivendecision making.
Proven ability to manage competing priorities across multiple stakeholder groups.
Strong communicationand influencing skills with the ability to translate data and analytics concepts into business outcomes.
Experience working closely with analytics data engineering and business teams.
Preferred Qualifications
Experience in financial services or other regulated industries.
Familiarity withomnichannelmarketing campaign analytics or experimentation frameworks.
Experience defining or evolving analytics or data operating models.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard we dont just have a missionwere on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Required Experience:
Manager
About Company
Search the latest roles and opportunities at Vanguard. Apply today to join our industry-leading crew.
