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Office Support Specialist

State Of Wyoming

Job Location:

Rawlins, WY - USA

Monthly Salary: Not provided by the employer

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 8 October 2026

Vacancies: 1 Vacancy

Job Summary

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Workforce Services is seeking a customer-focused Office Support Specialist to join the Rawlins Workforce Center. As the first point of contact for the agency this position plays a key role in creating a welcoming and professional experience for job seekers employers and community members. The Office Support Specialist provides exceptional customer service by greeting visitors answering and directing phone calls assisting customers with employment and job search resources and supporting a variety of administrative functions that keep the Workforce Center operating efficiently. If you enjoy helping others working in a fast-paced environment and making a positive impact in your community this is a rewarding opportunity to serve Wyoming.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

Comprehensive health dental and vision insurance
Paid vacation sick leave FMLA and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Click here for detailed information or you can watch this short video to learn about our benefit package!

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Human Resource Contact:

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

Performs a wide variety of moderate to complex program and operational support duties.
Applies knowledge of programmatic and administrative requirements.
Accurately maintains agency files and records; inputs data into databases.
Prepares reports; verifies computer systems databases and coded data for accuracy.
Responds verbally and/or in writing to requests for information.
Screens and corrects documents for procedural compliance; evaluates the information for accuracy.
Provides customer service to customers clients and staff. Acts as a resource and explains rules and procedures to coworkers customers and/or clients.
Performs administrative duties requiring considerable judgment which may involve fiscal human resources or other specific program areas.
Greets screens visitors and interviews customers/clients to evaluate and determine needs.
Refers customers to appropriate supportive service agencies.
Involves some processing/interpreting of legal documents.
Performs specialized tasks and coordinates general office functions such as administrative property management travel arrangements procurement personnel information systems or fiscal duties including office machine maintenance supplies and reports and provides training to staff in some of these areas.
Instructs customers in the use of State Agency and related websites to ensure a positive customer experience.
Assists customers in the use of basic MS Office tools to complete job applications resumes or other job-related materials.
Ability to work with a diverse clientele population.

Qualifications

PREFERENCES:

Preference may be given to those with customer service experience and communication experience.
Preference may be given to those with Microsoft Word and Excel experience.

KNOWLEDGE:

Knowledge of customer service techniques such as but not limited to de-escalation product demonstration teaching product features and functions and coaching.
Knowledge of multiple computer software and internet utilities at an advanced level including Microsoft Excel and Gmail.
Knowledge of techniques for providing a high level of customer service.
Knowledge in Human and Social Services.
Skills in proper grammar and punctuation.
Skills in Teamwork and adapting to personalities.
Ability to build rapport with a variety of clients.
Ability to problem-solve with creative solutions.

MINIMUM QUALIFICATIONS:

Education:

Associates Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

Education & ExperienceSubstitution:

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

Certificates Licenses Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

Some travel is required.

NOTES:

FLSA: Non-Exempt
The Wyoming Department of Workforce Services (DWS) uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
Offers of employment will be contingent upon the successful completion of a background check.
For Veterans preference consideration supporting documentation must accompany your application.

Supplemental Information