Office Support Associate, Testing Accommodation Center Disability Resources & Educational Services

Exam Preparation & Exam Proctoring

Prepare exams by printing checking them against the TAC database and ensuring they are in the correct format.

Convert exams into accessible formats if needed.

Package exams for scanning and return them to faculty after testing.

Monitor the TAC database to ensure exams are uploaded student reservations are scheduled and booth assignments are correct.

Monitor exams in real-time to maintain academic integrity.

Respond to student concerns and ensure their safety.

Verify students have the correct exams and seat them appropriately based on accommodations.

Collect completed exams and return them to instructors as per TAC policy.

Make decisions on student accommodations if issues arise and escalate to the Program Coordinator or Academic

Accommodations Specialist when necessary.

General Office Support

Provide day-to-day office support including supply management visitor screening file upkeep and correspondence.

Coordinate with the other full-time employees to ensure staff presence during exams.

Monitor Testing Accommodation Center (TAC) related Communication

Handle TAC-related communications and emails.

Confirm exam instructions respond to instructor questions inform customers of TAC policies and implement corrections to exam content.

Distribute announcements and respond to student questions.

Assist with Student Workers

Assist with training and scheduling student workers.

Monitor their tasks to ensure they follow TAC policies and procedures.

Other Duties

Perform other duties as assigned and appropriate for the role.

1. High school diploma or equivalent.

2. Any one or combination totaling eighteen (18) months from the categories below:

A. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associates Degree (60 semester hours) equals eighteen months (18 months)
B. Work experience performing office/clerical activities including the use of computer systems.

Customer Service experience

Test proctoring

ADA

Attention to detail and accuracy

Technical skills: Proficiency in using office software (e.g. Microsoft Office Suite)

Organizational Skills

Problem solving/adaptability skills

Ability to work effectively with others understand office/business procedures and maintain confidentiality

Ability to prioritize job tasks

Strong communication skills

Ability to work with people with a wide range of disabilities

Ability to respond quickly and accurately to email information requests