Office Supervisor
Job Location:
Job Location:
High Ridge, MO - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
4 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Lead Front Office Operations That Support Whole-Person Care Across Medical Dental and Behavioral Health Services
Full-time benefit eligible position. The schedule is Monday - Friday 7:30am-4:00pm.
Full-time benefit eligible position. The schedule is Monday - Friday 7:30am-4:00pm.
Are you a natural problem-solver and team leader who thrives in a fast-paced patient-facing environment As the Office Supervisor youll play a vital role in ensuring smooth front-office operations while supporting our mission to deliver compassionate integrated care to communities that need it most.
This leadership role oversees Customer Relations Specialists (CRS) within our medical or behavioral health services and ensures an exceptional experience for every patient walking through our doors.
This is a great opportunity for someone who:
- Enjoys leading frontline staff and ensuring seamless patient flow
- Has strong attention to detail and a passion for operational excellence
- Is confident handling patient concerns and resolving issues with professionalism
- Wants to make a meaningful impact in a nonprofit healthcare setting where every role supports whole-person wellness
Key Responsibilities
- Guide and support reception operations ensuring accurate payment posting batch verification deposits and required reporting
- Review and approve sliding fee paperwork and ensure protocol compliance
- Serve as the first point of contact for resolving escalated patient concerns
- Oversee scheduling of Customer Relations Specialists and ensure provider schedules are accurate
- Supervise coach and evaluate Customer Relations Specialists; assist with onboarding and communication of policies
- Provide backup support as needed including patient registration demographic entry intake review scheduling insurance verification collecting co-pays and sliding fee eligibility checks
- Monitor office efficiency and patient flow; share updates and concerns with the Regional Office Manager
- Maintain confidentiality and adhere to HIPAA guidelines organizational policies and required trainings
- Support operations at additional locations when needed
- Manage timecards performance development/AIM processes and progress toward strategic goals
Education Requirements Skills Knowledge and Expertise
High School/GED required
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
At least two (2) years experience as a front office staff member in a medical behavioral or administrative setting preferred
Supervisory experience preferred
Experience with a multi-line phone system and professional phone skills preferred
Knowledge of Microsoft Office Suite preferred
A valid unrestricted drivers license and agency established minimum automobile coverage required
Youll Be A Great Fit for This Role if You:
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
At least two (2) years experience as a front office staff member in a medical behavioral or administrative setting preferred
Supervisory experience preferred
Experience with a multi-line phone system and professional phone skills preferred
Knowledge of Microsoft Office Suite preferred
A valid unrestricted drivers license and agency established minimum automobile coverage required
Youll Be A Great Fit for This Role if You:
- Take pride in keeping things organized and running smoothly
- Are proactive in solving problems and keeping both patients and staff supported
- Lead with empathy and professionalism even in challenging situations
- Enjoy coaching and developing others while working alongside them
- Embrace Compass Health Networks mission to bring integrated culturally competent care to underserved communities
IND2
Required Experience:
Manager
About Company
Inspire Hope. Promote Wellness. CALL FOR AN APPOINTMENT: 844-853-8937 (TOLL FREE) BEHAVIORAL HEALTH CRISIS CENTERS: 833-356-2427 (TOLL FREE) BEHAVIORAL HEALTH CRISIS LINE: 988 Through compassionate, high-quality care, we guide individuals on their journey toward improved physical and ... View more
