Part Time Front Office Agent

We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Front Office this role youll be responsible for greeting and registering guests providing prompt and courteous service and maintaining/closing out guest accounts while standing at the Front Desk utilizing a computer to meet the Sonoma Mission Inns high standard of quality.

Key Responsibilities:

• Consistently offer professional friendly and engaging service 
• To greet welcome and farewell guests pleasantly and professionally.
• To complete the registration process by accurately verifying inputting and retrieving information. 
• To promptly answer the telephone and respond to all guests inquiries with accurate information.
• To be familiar with SMI all the facilities and services offered.
• To be timely accurate and courteous during all interaction with guests.
• To maintain current and correct posting of all charges.
• To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction negotiate compromise. 
• To be knowledgeable regarding all guestrooms and suites.
• To do each Front Desk procedure accurately consistently and completely.
• To become familiar with daily events times and locations within the hotel.
• To become knowledgeable of hotel outlets and services offered to include hours of operation.
• To work closely with bell staff to ensure smooth arrival and departure of guests.
• To keep uniform neat and clean and be well groomed in accordance with SMI policy.
• To be punctual and have excellent attendance.
• To be safety conscious.
• To take good care of hotel and guest property.
• To perform cashier audit completely and accurately.
• To adhere to cash activity and house bank agreement.
• To handle guest requests inquiries and complaints in a pleasant professional and accommodating manner.
• Covering Royal Service Shifts as needed is required
• Perform other duties as assigned 

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer service experience a benefit
• Guest service skills good communication skills and memorization skills.
• Computer knowledge
• Cash handling
• Strong Inner Personal Skills
• Ability to handle difficult/pressure situations calmly
• Cash Handling and basic accounting principles
• Strong guest service orientation
• Problem solving skills
• Multi-task orientated
• Excellent computer skills
• Projects positive healthful and happy image
• High School Diploma or equivalent
• Experience with working with a diverse guest population
• Basic computer skills
• Cash handling experience
• Basic accounting principles
• High School level Mathematical skills

Hourly rate of $27.00

Additional Information :

Fairmont Sonoma Mission Inn & Spa an elegant Spanish mission-style Inn boasts exceptional accommodation in the heart of Wine Country.  As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Part-time