Office Administrator Customer Service Representative

• Competitive salary
• Opportunity for advancement
• Training & development

• Competitive Compensation
• Career path development

• Accurately processes callers through the phone system. Transferring calls parking calls on the answering service and paging.
• Identifies the customer and his/her project through a few questions:
  • What project are you working on today
  • Do you have an account with us
• Quotes turnaround from the standard turnaround chart.
• Follows up on estimates and orders.
• Handles cash check or credit card transactions and deposits at front counter.
• Notifies customers when order is completed.
• Handles customer complaints forwards to management when appropriate.
• Maintains front counter cleanliness preparedness checklist.
• Maintains front counter filing systems.
• Logs new customer contacts for future follow up.
• Maintains customer artwork files.
• Takes complete messages for team members.
• Refers customers to inside sales rep when appropriate.
• Trains to become competent back-up during holidays and illnesses.
• Interact with clients in person over the phone via email messaging etc.
• Understand AlphaGraphics products services capabilities & pricing.
• Understand Competitors products services capabilities & pricing.

• Experience conducting customer needs assessments meeting quality standards for service and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.

We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.