Ocean Freight Manager Houston, TX

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Join our team as an Ocean Freight Manager and embark on an exciting journey as a transformational this role you will motivate and inspire a team of freight forwarding professionals fostering a culture of enthusiasm innovation and solutions-oriented thinking. With your visionary leadership you will think outside the box and drive strategic initiatives working closely with the National Operations team to achieve exceptional results.



As the Ocean Freight Manager you oversee a team of Department managers Supervisors & Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity fostering a customer-centric culture and taking ownership of Profit and Loss (PnL) responsibilities to drive financial performance. Act as a primary escalation point for any exceptions. Conduct regular performance evaluations and proactive monitoring to identify and implement improvements.





Key Responsibilities:

Owns the P&L within the specific area of control
Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits excellent service and swift complaint/escalation management
3rd or 2nd escalation point depending on local structure for customer complaints and special requests/inquiries and works with internal teams toward resolution
Ensure service quality operational excellence by proactively monitoring customer feedback and improving operational performance oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
Ensure that teams adhere to the Global standard processes when executing shipments
Build and manages supplier relationships to optimize service delivery and profitability
Oversee and develop a high-performing team that is enabled and equipped to resolve issues effectively while fostering a culture of collaboration and continuous improvement
Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives
Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments
Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers
Drive GP maximization with the team through tight financial control
Develop and maintain business relationships with existing clients seek potential upsell opportunities conduct regular customer visits and achieve a desired level of customer retention

Additional Qualifications/Responsibilities
Skills / Requirements:

Proven track record of developing coaching and mentoring staff to achieve exceptional results
Success in leading teams through a transition to prioritize customer-centricity and adopt a finance-first mindset
Demonstrated strategic transformational and visionary mindset
Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement aiming to optimize customer satisfaction and enhance profitability
Strong leadership abilities including driving KPIs fostering employee engagement team building and inspiring a visionary culture
Business acumen and commercial drive with a keen eye for strategic opportunities and growth
Exceptional communication skills both verbal and written with the ability to deliver impactful presentations and effectively convey strategic vision
Proficiency in Microsoft Office applications including Outlook Teams Excel Word and PowerPoint to facilitate strategic analysis and communication
Bachelors degree (BA/BS) or equivalent experience/qualification
Minimum of 6 years of experience in the freight forwarding industry including at least 4 years of leadership experience in Ocean Freight operations.
Knowledge of the CargoWise system is advantageous enabling strategic decision-making and operational efficiency


Pay Range: $93142.50 - $124190.00 (Based on Experience)