NPI Director- Operations Readiness

Role 

TheNPIDirector - Operations Readinessis accountable for Operations readiness across each workflow as well as for cross-functional strategic product & offer launches and accelerating GTM role will be instrumental in ensuring operational readiness across key enterprise processes in particular working closely with Product Management Monetization Legal Compliance Revenue Sales Operations Deal Desk and other operations teams to ensure transactability for innovation launching into addition this role will drive continuous improvement in operational readiness and a scaled operating model to deliver quality outcomes that accelerate sales and customer outcomes. The ideal candidate has a proven track record of working with GTM business processes tools and operations leading cross-functional teams and transforming processes to that operational scale to support speed of product addition candidates with roles supporting selling organizations through systems and processes will be highly favorable. The successful candidate is a results-driven leader across both direct and matrixed teams who brings a strategic approach and thought leadership to achieve desired business addition the selected candidate has demonstrated process excellence operational rigor and continuous delivery of improvements with measurable impact. 

What you get to do in this role

• Lead NPI & GTM readiness for operations refining & optimizing processes for strategic products including new business models 
• Influence and work cross-functionally to align functional plans identifying and actively managing risks and issues to resolution to ensure successful launch 
• Ensuring comprehensive planning across sales & ops processes (goal to commission lead to cash account planning deal lifecycle) and tools (CPQ CLM Dashboards) across all sales roles 
• Define & manage KPIs (leading lagging indicators) for operations success 
• Accountable for identifying and driving action plans cross-functionally to improve processes and KPIs 
• Mobilize and lead a variety of initiatives including digitization and automation projects 
• Develop manage and execute detailed project plans that consider all requirements constraints resources and deliverables associated with the defined objectives 
• Drive projects from inception to completion ensuring all workstream deliverables are completed on time on budget and with quality 
• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions 
• Deliver progress updates to stakeholders and leadership 
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives 

Qualifications :

Our ideal candidate

• Experienced leader both matrixed and people management
• Desired: Masters in Business Product Management or Operations and 10 years of related experience 
• Proven experience in launching SaaS offers with expertise in lead to cash goal to commission and idea to offer processes 
• Superb leadership and influencing skills; ability to work collaboratively and cross-functionally including challenge the status quo and developing mindshare to drive towards a common goal 
• Ability to motivate others drive collaboration teaming & resolve conflict between diverse stakeholder groups 
• Strong program/project management skills & strong facilitation skills 
• Excellent people leadership skills and experience; ability to build strong diverse high performing teams 
• Highly analytical fact driven and process-oriented mindset 
• Ability to conduct meaningful analysis of complex data and translate the results into actionablemessages and deliverables 
• Thrives in fast-paced environment adept at managing multiple priorities in a dynamic environment to drive results 
• Well-versed in SaaS business processes and customer lifecycle. 
• Combination of strong intellect exceptional active listening skills and creative problem solving skills 
• Excellent verbal&written communication skills including the ability to synthesize information that can be easily consumed by various executive audiences 

For positions in this location we offer a base pay of $165600 - $289800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time