NOC Support Technician- MSP Support
Job Location:
Knoxville, TN - USA
Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
NOC Technician (Tier 12) MSP Support
Early to Mid-Career Opportunity
Own the Customer Experience. Build Something That Matters.
Are you someone who naturally takes ownership of problems until they are fully resolved Do you enjoy helping people solving technical issues and making systems work better than they were before
Are you looking for a role where you are trusted to own problems through resolutionnot just close tickets
If so wed love to meet you.
RCN Technologies is a fast-growing technology company headquartered in downtown Knoxville Tennessee. We help businesses stay connected through innovative wireless networking and managed services solutions.
We believe customers should be able to #ExpectMore from their technology providerand that expectation is delivered by people who take ownership think critically and care deeply about the customer experience.
This role sits at the heart of our Network Operations Center (NOC). Youll monitor customer environments respond quickly when issues arise and own each problem through to resolutionwith priority on our Managed Services (MSP) customers.
Veterans are encouraged to apply.
Our Core Values
Enjoy the Journey
We believe work should be meaningful and rewarding. We create an environment where people enjoy building their careers.
Embrace Development
We invest in continuous learning and long-term career growth.
Extreme Ownership
We take responsibility follow through and see problems through to resolution.
Stronger United
We succeed as a team through communication trust and collaboration.
Create Wow
We go beyond expectations to deliver exceptional experiences for customers and teammates.
What Youll Do
As a NOC Technician youll monitor customer environments respond to issues and own them through to resolutionsupporting our full customer base.
Own onboarding setup and activation for MSP customers
Serve as a primary point of contact for customer issues and technical questions
Troubleshoot networking connectivity and device-related issues
Coordinate internal teams to ensure fast accurate resolution
Monitor customer environments and proactively identify issues
Maintain documentation and system records
Collaborate with engineering implementation and customer teams
Continuously improve processes and customer experience
You are not just closing ticketsyou are owning outcomes.
Who Thrives Here
We are looking for someone who:
Takes full ownership and follows throughowns the problem rather than assigning blame
Communicates clearly and confidently
Required Skills:
What Youll Do Your seat will have the following roles and responsibilities though there will be new needs and activities that develop during your time here that youll be involved with as well: Cellular Network Device & Data Proactive Monitoring & Maintenance Cellular Network Device & Data Troubleshooting & Support Cellular Network Device Provisioning & Programming Cellular Network Device & Data Tech Support & Projects Cellular Network Device & Data Systems Maintenance & Lab Testing Internal Training Development & Maintenance It is important that all team members embody RCNs Core Values: Enjoy the Journey Embrace Development Extreme Ownership Stronger United and Create Wow. You may perform other duties outside of job description when needed. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. This position requires the ability to operate a telephone computer calculator copi
Required Education:
Degree would be a plus but not required
