Job Title: NOC Service Desk Support (3rd Shift Midnight to 8am) Location: onsite in Memphis TN
Estimated Duration: Long term contract
Work authorization: any (candidate must be authorized to work in USA)
Job Description:
Provide after-hours Service Desk support and perform Network Operations Center functions.
Responsibilities
Monitor completion of daily job schedules including Appworx / AppManager jobs supporting Customer Information Systems Oracle E-Business Suite and other applications.
Monitor infrastructure health using tools such as SolarWinds Lansweeper Nagios and Splunk.
Oversee a wide range of information and network systems including telecommunications circuits LAN/WAN environments routers switches firewalls servers storage backups operating systems and core applications.
Perform routine systems testing and operational tasks such as patch installation network connectivity checks and script execution.
Respond promptly to incidents outages and performance alerts.
Troubleshoot and provide first-level support for PCs laptops printers software applications and peripheral hardware.
Log all issues in the Business Manager problem tracking system.
Escalate issues to second-level support staff when necessary.
Deliver professional and courteous service to all individuals contacting or visiting the Service Desk.
Requirements
Minimum of 2 years experience in Computer Operations or a Network Operations Center (NOC).
Minimum of 2 years help desk or service desk experience.
At least 1 year of hands-on experience working with networking equipment.
At least 2 years of Windows Server administration experience (Windowsor 2022).
Ability to work rotating night shifts between 4:00 PM and 8:00 AM.
Experience providing remote support through virtual desktop tools.
Broad experience with monitoring platforms and ticket management systems.
Mindtris a minority women-owned enterprise is at the forefront of digital transformation technology excellence and business growth solutions. Specializing in talent mobilization and innovation we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology Telecommunications Healthcare Engineering and the Public sector. With a focus on deploying top-tier talent and fostering innovation we empower businesses to thrive and excel in a rapidly evolving digital landscape helping them reach new heights of success. Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.
Job Title: NOC Service Desk Support (3rd Shift Midnight to 8am) Location: onsite in Memphis TN Estimated Duration: Long term contract Work authorization: any (candidate must be authorized to work in USA) Job Description: Provide after-hours Service Desk support and perform Network Operations ...
Job Title: NOC Service Desk Support (3rd Shift Midnight to 8am) Location: onsite in Memphis TN
Estimated Duration: Long term contract
Work authorization: any (candidate must be authorized to work in USA)
Job Description:
Provide after-hours Service Desk support and perform Network Operations Center functions.
Responsibilities
Monitor completion of daily job schedules including Appworx / AppManager jobs supporting Customer Information Systems Oracle E-Business Suite and other applications.
Monitor infrastructure health using tools such as SolarWinds Lansweeper Nagios and Splunk.
Oversee a wide range of information and network systems including telecommunications circuits LAN/WAN environments routers switches firewalls servers storage backups operating systems and core applications.
Perform routine systems testing and operational tasks such as patch installation network connectivity checks and script execution.
Respond promptly to incidents outages and performance alerts.
Troubleshoot and provide first-level support for PCs laptops printers software applications and peripheral hardware.
Log all issues in the Business Manager problem tracking system.
Escalate issues to second-level support staff when necessary.
Deliver professional and courteous service to all individuals contacting or visiting the Service Desk.
Requirements
Minimum of 2 years experience in Computer Operations or a Network Operations Center (NOC).
Minimum of 2 years help desk or service desk experience.
At least 1 year of hands-on experience working with networking equipment.
At least 2 years of Windows Server administration experience (Windowsor 2022).
Ability to work rotating night shifts between 4:00 PM and 8:00 AM.
Experience providing remote support through virtual desktop tools.
Broad experience with monitoring platforms and ticket management systems.
Mindtris a minority women-owned enterprise is at the forefront of digital transformation technology excellence and business growth solutions. Specializing in talent mobilization and innovation we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology Telecommunications Healthcare Engineering and the Public sector. With a focus on deploying top-tier talent and fostering innovation we empower businesses to thrive and excel in a rapidly evolving digital landscape helping them reach new heights of success. Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.
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