NOC Network Technician (Night Shift)

NOC Network Technician (Night Shift: Friday through Monday) Ashburn VA (Onsite)

In this role youll be responsible for monitoring troubleshooting and resolving network and system incidents to ensure the stability performance and uptime of our clients IT environments. As a NOC Technician youll work closely with senior technicians and engineers escalating complex issues as needed while helping maintain a secure reliable and high-performing network infrastructure.

This is a night shift position working 8:00 PM 6:00 AM Friday through Monday based in our Ashburn VA corporate office.

Responsibilities

• Monitor network alerts and respond to incidents ensuring timely resolution or escalation of tickets
• Provide technical support via phone email and proactive monitoring across servers workstations and network devices
• Troubleshoot and resolve network and telephony issues minimizing downtime and ensuring service continuity
• Escalate complex or undocumented issues to senior technicians or engineers as appropriate
• Perform basic Cisco network administration including assisting with router/switch configurations patch cabling and upgrades
• Validate performance and functionality of network devices services and protocols against established standards
• Maintain accurate and up-to-date documentation of incidents resolutions and network configurations
• Operate effectively within a 24/7 NOC environment managing workload and prioritizing tasks appropriately

Qualifications / Skills / Knowledge

• 12 years of experience in a NOC or technical support environment
• High school diploma or GED required
• Experience using ticketing systems (e.g. ServiceNow SolarWinds Remedy)
• Basic understanding of networking concepts (TCP/IP DNS DHCP VLANs)
• Familiarity with Cisco networking equipment and basic configuration tasks
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Ability to work both independently and collaboratively in a fast-paced environment

What Sets You Apart

Associates or Bachelors degree in Information Technology Networking Engineering or a related field of study

Physical Requirements

This position requires frequent standing walking moving climbing carrying bending kneeling crawling reaching handling pushing and pulling. Must have the physical ability to lift 50lbs to 60lbs on a regular or daily basis.

Who We Are

DSI Tech is a Cisco Partner generating over $228 million in revenue annually. We are an expanding company that has been providing IT solutions and services since 1991 with headquarters in the Washington D.C. metro area.

At DSI Tech we pride ourselves on our culture based on credibility capability customer service and commitment to our talented workforce and customers. We are excited to help accelerate your career development and growth!

Benefits

DSI Tech offers a range of employee benefits including a 401(k) plan with a 3% company match medical insurance dental insurance vision insurance life insurance short-term and long-term disability insurance paid time off (PTO) and 9.5 company-paid holidays. We are committed to ensuring employee satisfaction through our benefits program and fostering a friendly team-based culture.

DSI Tech is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status disability or any other characteristic protected by law.