NOC Lead Engineer and Enterprise Network and Security Operations

This position requires strong hands-on expertise in advanced networking technologies including Palo Alto Networks and Juniper Networks firewalls SD-WAN data center fabrics (ACI/VXLAN) and cloud networking along with the leadership and operational experience expected of a NOC Lead role.

Tasks

This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills architect-level network knowledge and the ability to lead incident response mentor L1/L2 engineers improve operational processes and partner with engineering teams on long-term network reliability.

Requirements

This position requires strong hands-on expertise in advanced networking technologies including Palo Alto Networks and Juniper Networks firewalls SD-WAN data center fabrics (ACI/VXLAN) and cloud networking along with the leadership and operational experience expected of a NOC Lead role.

JOB TITLE : NOC Lead Engineer Enterprise Network & Security Operations

SKILL CATEGORY :Infrastructure: Network

REQUIRED SKILLS :Juniper Networks SDWAN Cisco Firewalls Palo Alto

WORK LOCATION : Grand Rapids MI (Hybrid)- Mon Tue and Wed 8-5 PM.

Step into a senior network operations leadership role supporting a complex enterprise network environment across security routing switching wireless SD-WAN data center cloud networking and load balancing.

This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills architect-level network knowledge and the ability to lead incident response mentor L1/L2 engineers improve operational processes and partner with engineering teams on long-term network reliability.

What Youll Do

• Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers.
• Serve as a senior escalation point for complex network issues.
• Oversee response to network alerts hardware issues performance problems and service interruptions.
• Lead and coordinate P1/P2 bridge calls including troubleshooting direction and communication.
• Perform root cause analysis for recurring network issues and recommend preventive actions.
• Improve monitoring incident response documentation and escalation processes.
• Develop and maintain SOPs runbooks incident reports and operational standards.
• Collaborate with network engineering infrastructure security cloud and application teams.
• Support continuous improvement of network reliability visibility and operational readiness.

Skills for Success

Strong hands-on experience with several of the following:

• Palo Alto firewalls
• Juniper SRX firewalls
• Juniper Mist wireless and wireless authentication
• Juniper and/or Cisco access layer switching
• SD-WAN
• L3 routing especially BGP
• Data center switching
• ACI / VXLAN fabrics preferred
• Cloud networking preferably Azure or GCP
• Load balancing preferably F5
• VPNs access points monitoring tools and network troubleshooting

Required Qualifications

• Extensive experience in network operations network engineering or NOC leadership.
• Proven ability to lead or mentor L1/L2 NOC engineers.
• Strong troubleshooting experience across routing switching wireless firewall VPN and network performance issues.
• Experience leading incident response and coordinating technical teams during high-priority outages.
• Ability to document issues clearly create SOPs and improve operational processes.
• Strong written and verbal communication skills.
• Ability to work hybrid onsite 3 days per week.

Preferred Qualifications

• Bachelors degree in Computer Science Computer Engineering Information Technology or related field.
• Certifications such as CCNA CCNP JNCIA JNCIS Palo Alto CISSP or similar.
• Experience with enterprise-scale environments.
• Experience supporting data center SD-WAN cloud networking or network security operations.