Nexthink Architect

Nexthink Architect

Indianapolis IN

Full Time

Job Description

Must Have Technical/Functional Skills

Proven experience in administering and implementation of Nexthink

Strong understanding of Endpoint management and performance monitoring.

Hands-on experience with scripting and automation (e.g. PowerShell Python).

Must have hands on experience in improvement of Dex/user experience score

Must have done problem hunting with the help of Nexthink platform

Have performed Value Realization of the use cases for automation

Strong understanding of NQL(Nexthink specific)

Have done integrations with ITSM and Chatbots

Strong troubleshooting skills and ability to resolve complex system issues.

Excellent communication skills to work with technical and non-technical teams.

Familiarity with ITIL and IT service management best practices.

Experience with Endpoint management tools (Intune SCCM/MECM)

Excellent analytical communication and stakeholder management skills

Roles & Responsibilities

Manage and optimize the Nexthink platform ensuring its proper functionality and helping to improve the end-user experience. Responsible for the installation configuration administration and troubleshooting of Nexthink as well as supporting the broader IT teams with insights gained from the platforms analytics

Administer and configure the Nexthink platform to meet organizational needs.

Perform routine system checks troubleshooting and maintenance to ensure optimal performance.

Manage system integrations with other enterprise tools (e.g. ServiceNow Active Directory etc.).

Maintain and manage the collection and retention of endpoint data across the organization.

Develop and maintain dashboards reports and alerts to provide actionable insights into user experience and IT performance.

Monitor endpoint performance metrics and take corrective actions when necessary.

Provide recommendations to improve IT efficiency and end-user experience based on Nexthink analytics.

Act as a point of contact for internal teams requiring support for Nexthink-related issues.

Provide troubleshooting and resolution for data discrepancies or platform-related issues.

Collaborate with support and operations teams to ensure smooth Nexthink service delivery.

Fine-tune and optimize the Nexthink platform settings to improve performance and reduce overhead.

Continuously analyze data patterns to enhance the overall user experience.

Assist in Nexthink upgrades and ensure system compatibility with other enterprise applications.

Work closely with cross-functional teams (e.g. IT support security and operations) to ensure that Nexthink aligns with company goals.

Conduct training sessions for teams using the platform to ensure proper usage and understanding.

Translate technical insights into business relevant outcomes and ROI.

Establish governance access controls and best practices.

Act as trusted advisor to IT leadership and stakeholders.

Support enterprise initiatives such as digital workplace modernization and hybrid work optimization.

Improved digital experience scores and endpoint stability

Reduced incidents through proactive insights and automation

Faster issue resolution and improved IT operational efficiency

Clear measurable DEX value communicated to leadership