Network Technician

Job Summary

Black Box Corporation is seeking a detail-oriented NetworkTechnicianto support ourNetworking KVM and AVproduct groups. This hands-on role is responsible for system configuration imaging testing troubleshooting and lifecycle support of customer solutions in a warehouse/manufacturing environment. The ideal candidate is technically inclined comfortable working with both hardware and software and able to accurately follow technical documentation and build instructions.

Key Responsibilities

• Configure assemble and testNetworking KVM and AV solutionsin a warehouse/manufacturing environment
• PerformIP addressing system imaging and device configuration
• ManageKVM systems including licensing and ongoing configuration
• Performfirmware upgradeson supported hardware and systems
• Troubleshoothardware software and connectivityissues
• Receive inspect and processcustomer returns (RMA)for repair or credit ensuring proper documentation and tracking
• Diagnose returned equipment to determine repair requirements or eligibility for credit
• Verify system functionality againstcustomer and project requirements
• Accurately read understand and followuser manuals technical documentation and build instructions
• Document configurations test results return evaluations and quality issues as required
• Supportcontinuous improvementof lab operations and return-processing procedures

Required Skills & Qualifications

• Strong knowledge of:
  • Networking fundamentals
  • KVM systems
  • AV product groups
• Experience with:
  • IP addressing and network configuration
  • System imaging
  • Hardware and software troubleshooting
  • Firmware upgrades
• Ability to read and interprettechnical manuals and documentation
• Working knowledge of:
  • SAP S/4HANA
  • Microsoft Office Suite
• Ability tolift and move equipment weighing 30 poundsin a lab environment

Education & Experience

• Associates degree or technical degree in electronics/networkingor equivalent certifications OR
• Minimum of2 yearsof relevant hands-on technical experience 5 is preferred

Preferred Qualifications

• Experience working in aconfiguration lab or staging environment
• Experience handlingRMA repair or return processes
• Familiarity withenterprise-level AV or KVM deployments
• Strong attention to detail and organizational skills
• Ability to workindependently and as part of a team