Network Technician (Entry-Level)

Department: Information Technology

Job Status: Full-time

FLSA Status: Non-Exempt

Reports To: Director of IT

Amount of Travel Required: No travel required

Work Schedule: 40 hours per week. Occasional evening or weekend support may be required for campus events or technology maintenance.

Positions Supervised: N/A

POSITION SUMMARY

The Entry-Level Network Technician provides hands-on technical support for the colleges network infrastructure and classroom technology systems. This position is responsible for assisting with the maintenance troubleshooting and installation of wired and wireless network connectivity as well as supporting instructional technology used in classrooms and campus learning spaces.

The role works closely with IT staff faculty staff and vendors to ensure reliable technology operations that support academic instruction and campus functions. This position is primarily focused on end-user support equipment maintenance and infrastructure assistance.

ESSENTIAL FUNCTIONS

• Provide front-line technical support for network connectivity and classroom technology issues
• Support classroom and instructional technology systems including:
  • Dell desktop and classroom computers
  • Microsoft Windows 11 operating systems
  • Epson projectors
  • Atlona video switching and control systems
• Diagnose and resolve audio/visual (AV) and classroom presentation system issues
• Assist with installation setup and testing of classroom and instructional technology prior to academic terms events and special programming
• Perform basic network infrastructure tasks including Ethernet and fiber cabling support and installation assistance
• Respond to help desk tickets and provide timely resolution or escalation as appropriate
• Maintain accurate inventory records and documentation for IT and AV equipment
• Collaborate with IT staff on system maintenance upgrades and campus technology projects
• Coordinate with external vendors for maintenance repairs and equipment support
• Ensure compliance with IT procedures standards and security practices

POSITION QUALIFICATIONS

Competency Statement(s)

• Strong customer service and user support skills
• Ability to troubleshoot technical issues methodically
• Effective communication with non-technical users (faculty staff students)
• Attention to detail in documentation and equipment handling
• Ability to prioritize multiple tasks and manage time effectively
• Team-oriented with a willingness to learn and adapt to new technologies
• Basic understanding of network and AV systems

Education

• Associates degree in Information Technology Computer Networking or related field
• OR equivalent combination of education and hands-on technical experience

Experience

• Entry-level experience preferred (internship help desk or IT support experience)
• Familiarity with basic networking concepts (TCP/IP DNS DHCP)
• Experience supporting Windows-based systems and desktop hardware preferred
• Exposure to classroom AV systems or instructional technology preferred
• Entry-level certifications such as CompTIA A Network or equivalent are a plus

PHYSICAL DEMANDS

Physical Abilities

Stand O

Walk O

Sit C

Handling / Fingering O

Reach Outward O

Reach Above Shoulder O

Climb N

Crawl N

Squat or Kneel O

Bend O

Push / Pull

12 lbs or less O

1325 lbs O

2640 lbs N

41100 lbs N

Lift /Carry

10 lbs or less O

1120 lbs O

2150 lbs N

51100 lbs N

Over 100 lbs N

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (02.5 hrs/day)

F (Frequently) Occupation requires this activity from 33%66% of the time (2.55.5 hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)

EOE