Network Support Technician

Avid Communications

Job Location:

Lincoln, NE - USA

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. The primary function is to perform escalated network repair execute tactical projects and own overall network troubleshooting on issues referred by the General Squad or from other sources. Responsible for resolving application and network addition to competency in technical areas that are common to the core network and services each Engineer will serve as subject matter experts in multiple specialized areas.

RESPONSIBILITIES:

Understands all network technologiesdesignsand product offeringsin order totroubleshoot and analyze complex network designs/issues and provides short/long term resolution plans.
Understandsappliesandmaintainsnetwork standards as documented. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities in a high pressure short timeline environment which includes managing and responding to aggressive customers.
Manages mid-range projects with minimal supervision including OPS requirements documentreviews (Method of Procedures) MOP reviews software and hardware upgrades maintenance scheduling etc.
Conducts detailed MOP reviews and Event de-confliction to ensure minimal customer impact during scheduledmaintenances.
Understandsappliesandmaintainsnetwork standards as documented by Engineering.
Works with vendors todetermineroot cause and chronic issues. Creates and implements corrective action plans to address issues.

EDUCATION:

Bachelors Degree or equivalent work/military experience
Telecommunications or related field
A combination of education and experience is acceptable

EXPERIENCE:

At least two years of Engineering/Layer 1-3 Network experience in a Tier 1 or 2 environment
TCP/IP knowledge and understanding of Data/IP networks

SKILLS / KNOWLEDGE / ABILITIES:

Industry certifications desired: MEF Cisco MPLS Fortinet VoIP Video
Strong leadership/administrative skills (multitasking planning and organizing)
Ethernet circuit knowledge
Advanced computer skills
Strong verbal and written communication skills
Strong interpersonal skills
Good troubleshooting skills and methodologies
Experienced in analyzing issues distilling and communicating their relevant aspects
Ability to identify risks/issues and develop recommendations for resolution
Shift work and on-call flexibility
Attention to detail

REQUIREMENTS:

Remain stationary for extended periods
Ability to communicate information
Ability to operate a computer
Possess/Maintain a valid Drivers License
Ability to pass aFingerprint Based Background Check

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

Free internet You bet. Plus awesome discounts on other ALLO services.
Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.

Required Experience: