Network Lead
Job Location:
Job Location:
Framingham, MA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Network Lead
Location: Framingham MA(Onsite)
Job Type: Full Time
Job Description
Must Have Technical/Functional Skills
An Infrastructure Operations Lead is accountable for the day to day stability performance and continuous improvement of IT infrastructure services across one or more technology towers (Data Center Network Network Network Security ).
Roles & Responsibilities
1. Operational Ownership (BAU)
Own end to end infrastructure operations across assigned towers or environments.
Ensure availability performance and stability of infrastructure services.
Enforce runbooks SOPs SLAs and OLAs across L1/L2/L3 teams.
Monitor service health dashboards and proactively address risks.
2. Incident Problem & Major Incident Management
Act as primary escalation point for critical (P1/P2) incidents.
Lead Major Incident Management (MIM) calls and coordination.
Ensure timely root cause analysis (RCA) and preventive actions.
Drive reduction of repeat incidents through problem management.
3. Change & Release Management
Review and approve infrastructure changes patches upgrades and maintenance.
Ensure risk assessment rollback planning and blackout compliance.
Coordinate with application teams and business stakeholders for releases.
Validate post change stability and sign off.
4. Vendor & Stakeholder Management
Coordinate with OEMs cloud providers and third party vendors.
Manage vendor performance escalations and service reviews.
Act as the single operational interface for customer stakeholders.
Present service health risks and improvement plans.
5. Governance Compliance & Security
Ensure adherence to enterprise IT policies security standards and audits.
Support compliance requirements (e.g. SOX DR BCP access controls).
Drive DR drills backup validation and resiliency planning.
Ensure audit readiness and closure of observations.
