Network Analyst II

Agency

Dept of Health and Human Services

Division

SEC OFFICE - INFO TECH

Job Classification Title

Network Analyst II (NS)

Position Number

Grade

DT08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The North Carolina Department of Health and Human Services (DHHS) in collaboration with our partners protects the health and safety of all North Carolinians and provides essential human services. DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology resulting ultimately in delivery of consistent cost effective reliable accessible and secure services. DHHS IT Division works with business divisions to help ensure the availability and integrity of automated information systems to meet their business goals.

If you are looking for a rewarding IT support career consider the Network Analyst II opportunity with the State Laboratory of Public Health (SLPH) and Office of the Chief Medical Examiner (OCME) in Raleigh NC. The SLPH is the State entity that provides certain medical and environmental laboratory services (testing consultation and training) to public and private health provider organizations responsible for the promotion protection and assurance of the health of North Carolina citizens. The OCME investigates all deaths in North Carolina due to injury or violence as well as natural deaths that are suspicious unusual or unattended by a medical professional.

This position should have considerable (conception and practical) knowledge of high-availability server and VoIP operations significant VoIP communications experience (Cisco Unified Communications Manager Cisco Unity Connection Cisco Expressway Cisco endpoints and Jabber) demonstrated expertise in network/server problem resolution/troubleshooting extensive experience with LAN Layer 23 switching Palo AltoCisco firewalls VMWare ESXi hosts SIP QoS DNS and DHCP.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $75818.00 - $113727.00

Recruitment Range: $75818.00 - $95000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated knowledge of telecommunications network concepts components architecture protocols transport systems and communications hardware and software.

• Demonstrated ability to analyze and design network systems using the application of electronic and communications principles communications protocols and network topologies.

• Demonstrated ability to review and interpret various system logs and reports to troubleshoot and formulate solutions to network issues.

• Ability to coach and mentor junior network staff.

• Familiarity with medical systems or laboratory environments.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

About the Office of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS) guiding the Departments mission to improve the health safety and well-being of all North Carolinians. Through strategic oversight and collaborative leadership the Secretarys Office supports the effective coordination of over a dozen core divisions ensuring that agency-wide priorities are aligned resources are used responsibly and services are delivered with equity and impact.

About the NCDHHS Information Technology Division

In collaboration with our partners the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations Strategy and Workforce Enterprise Technology and Vendor and Finance. ITD offers the following services but not limited to implementations operations project/portfolio management infrastructure consulting business division liaison digital transformation IT strategy enterprise technology IT contract and vendor management and data office services.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit website forState Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• Applications must be submitted by 11:59 PM the day before the closing date.

• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.

• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference

  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.

  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  CONTACT INFORMATION:

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  Bachelors degree in computer science an IT related field or related technical degree from an appropriately accredited institution and one year of experience in networking or related area

  OR

  Associate degree in computer science an IT related field or related technical degree from an appropriately accredited institution and two years of experience in networking or related area

  OR

  High School or General Educational Development (GED) diploma and five years of experience in networking or related area

  OR

  An equivalent combination of education and experience

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Rosa Henegan

  Email: