Network Administration, Associate

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.

Peraton is seeking a Network Technician to join our team of qualified diverse individuals. The ideal candidate will become part of Peratons Federal Bureau of Investigates (FBI) Enterprise Enterprise Operations Center (EOC) Network Operation Center (NOC) Support Services program providing IT Service Desk support. The NOC provides continuous (24x7x365) IT Service Desk supporting approximately 70000 FBI accounts across 500 locations within and outside the continental United States. The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBIs IT Critical Incident Management (CIM) Program which supports the FBIs Strategic Information and Operations Center (SIOC) National Crisis Command Center (NC3) and Field Office Command Posts among other critical incidents. The NOC provides a single point of contact for end users to receive technical support request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The IT Service Desk is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle.

The Network Technician role will be located in Huntsville AL. This is an on-site position no remote.

Day to Day Work Responsibilities:

• Provide continuous and proactive operational Tier 1/2 Network performance monitoring and support.
• Support shift work that provides 24x7x365 network support to optimize and provide stable network performance.
• Provide Tier 2 Network and Tier 2 Systems support primary functions for the CIM SIOC NC3 and Field Office Command Posts among other critical incidents for all system services and network devices.
• Assists in the implementation of enterprise networks and network components.
• Supports threat assessment and security design and implementation.
• Monitors network performance and executes maintenance and operations plans.
• Supports the evaluation of components as part of the component selection process.
• Assists in development of custom software or hardware network components.
• Provides ongoing maintenance and support of hardware and software network components and applications.
• Provides user and administrator training and conducts network component testing.
• Track and manage all Tier 2 Network Services and Enterprise outages.
• Provide operational support processes and requirements for network tools and provide proactive problem and incident management activities.
• Conduct monitoring network to include the transport layer from core nodes down to the individual end-nodes and support of all networks and network devices; and operational server monitoring for ITB enterprise servers and server hardware.
• Provide monitoring and reporting on applications or user/sites causing peak load conditions to include trending bandwidth and high-level traffic packet analysis (no content analysis) and remediation recommendations.
• Identification isolation tracking resolution and documentation of network hardware or enterprise applications software problems failures or faults which may impede the end-users ability to communicate effectively with other users servers or devices on the network.

Basic Qualifications:

• Bachelors degree with 0 years experience Associates degree with 2 years experience or high school diploma/GED with 4 years experience.
• U.S. Citizenship
• Top Secret security clearance is required.

Preferred Qualifications:

• Experience supporting the FBI SCINet FBINet UNet and/or the BlackNet transport network
• Industry relevant certifications.

Peraton offers eligible employees a variety of benefits including medical dental vision life health savings account short/long term disability EAP parental leave 401(k) paid time off (PTO) for vacation and company paid holidays. A full listing of available benefits can be viewed at Statements