Neighborhood Services Officer

At the Town of Frederick were Built on What Matters: people community and service. We are a growing and evolving community committed to delivering meaningful opportunities and elevating the experience of those we serve for years to come. Guided by our FRED values: Family Respect Empowerment and Dedication.

Under the supervision of the Neighborhood Services Supervisor the Neighborhood Services Officer performs professional code compliance and neighborhood services work focused on maintaining safe attractive and well-maintained properties and neighborhoods throughout the Town. The position investigates Municipal Code and Land Use Code violations conducts proactive inspections educates residents and property owners and manages assigned cases from initial identification through voluntary compliance formal enforcement abatement or court action as appropriate. The Neighborhood Services Officer exercises independent judgment in applying Town regulations resolving complex or sensitive concerns and coordinating with Planning Building Police Public Works Parks and other departments. The position emphasizes consistent and equitable enforcement responsive customer service community problem-solving and timely resolution of neighborhood quality-of-life concerns.

Investigate complaints and observed violations of the Towns Municipal Code Land Use Code and other regulations assigned to Neighborhood Services.

Conduct proactive neighborhood and property inspections to identify property maintenance zoning nuisance vegetation signage outdoor storage private-property parking and other applicable code violations.

Manage assigned enforcement cases from initial complaint or identification through investigation voluntary compliance formal enforcement abatement court action and final resolution.

Educate residents property owners businesses contractors homeowners associations and other community members regarding Town code requirements compliance expectations and available options for resolving violations.

Promote voluntary compliance through education communication de-escalation and problem-solving when appropriate while taking timely formal enforcement action when circumstances compliance history public impact or severity warrant escalation.

Issue courtesy notices Notices of Violation citations summonses and other enforcement documents consistent with Town codes policies and established enforcement practices.

Apply codes enforcement procedures and established enforcement priorities consistently objectively and equitably across properties and neighborhoods.

Conduct field investigations and inspections; collect photographs inspection notes correspondence GIS information and other necessary evidence to document violations and support enforcement actions.

Prepare and maintain complete accurate and timely case files and records using OpenGov GIS mobile inspection technology and other Town systems.

Coordinate abatements corrective actions legal proceedings and other enforcement activities with the Town Attorney and appropriate Town departments.

Prepare cases for Municipal Court or administrative proceedings and appear and testify as required regarding investigations inspections enforcement actions and case documentation.

Coordinate with Police regarding violations or conditions occurring within public streets and rights-of-way criminal activity unsafe situations and other matters assigned to law enforcement.

Recognize potentially unsafe criminal or escalating situations; disengage when appropriate and request assistance from Police Fire Building or other appropriate personnel.

Coordinate with Planning Building Engineering Public Works Police Parks and other Town departments to resolve complex or cross-departmental property and neighborhood concerns.

Participate in development or permit review when Neighborhood Services input is specifically needed to address existing compliance conditions future enforceability or ongoing enforcement obligations. May administer specifically designated permits that are related to Neighborhood Services functions.

Respond to resident and community concerns professionally and objectively while exercising appropriate judgment discretion tact and de-escalation techniques.

Represent Neighborhood Services and the Town at neighborhood meetings HOA meetings community events outreach activities and other public-facing opportunities.

Develop and maintain effective working relationships with residents property owners businesses contractors developers Town employees and other stakeholders to support compliance and community problem-solving.

Track case activity inspection results enforcement actions compliance outcomes workload measures and other performance information as required.

Identify recurring neighborhood concerns enforcement trends process gaps and opportunities to improve code compliance practices customer service and Neighborhood Services operations.

Perform other related duties as assigned.

High school diploma or equivalent required.

Associate degree or technical training in code enforcement planning public administration criminal justice construction environmental science or a related field preferred.

An equivalent combination of education training and experience that demonstrates the knowledge and abilities necessary to perform the essential functions of the position may be considered.

Two (2) or more years of progressively responsible experience in code enforcement inspections planning construction municipal government customer service regulatory compliance or a closely related field preferred.

Experience interpreting and applying municipal codes zoning regulations property maintenance standards or similar regulatory requirements preferred.

Experience conducting field inspections investigations regulatory case management or public-facing compliance work preferred.

Experience using electronic permitting code enforcement GIS document management or mobile inspection systems preferred.

Valid Colorado drivers license with acceptable driving record.

ICC Property Maintenance zoning code enforcement or other related professional certification preferred at time of hire.

Must obtain a Town-designated code enforcement or related certification within twelve (12) months of hire if required by the Town.

Work is performed in both office and field environments with regular travel throughout the Town and frequent interaction with residents property owners businesses contractors and Town employees.

Field work includes inspections of residential commercial vacant and developing properties and may require walking or standing for extended periods and navigating uneven terrain construction sites yards sidewalks and other outdoor areas.

Work may be performed in varying weather conditions including heat cold wind rain snow and other inclement conditions.

May be exposed to vehicular traffic animals unsanitary property conditions debris insects hazardous or deteriorated conditions and other environmental conditions encountered during field inspections.

Requires regular use of computers mobile devices cameras inspection systems GIS and other technology used to document and manage code enforcement cases.

Requires the ability to manage multiple active investigations competing priorities deadlines court requirements and community concerns.

May involve interactions with upset confrontational or uncooperative individuals and requires sound judgment professional de-escalation and awareness of personal and public safety.

May require attendance at Municipal Court proceedings neighborhood meetings community events or other activities outside of normal business hours.

Comprehensive medical dental and vision insurance coverage

Supplemental Health Plans (accidental critical illness hospital)

Town paid Basic Life and AD&D coverage

Employee Assistance Program (EAP)

12 weeks of PFML (Paid Family Medical Leave)

Retirement plan with up to 10% employer match

Paid Time Off (PTO): 29 vacation days and 10 sick days annually

11 paid Town observed holidays 1 floating holiday

Annual training certification and tuition reimbursement opportunities

Bilingual stipend for qualifying employees

Town subsidized position related membership or affiliation dues

Free employee golf at Bella Rosa Golf Course

Free membership to Carbon Valley Recreation Center

Access to the Towns gym facility