MSP Service Desk Technician & Coordinator
Job Location:
Torrance, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
MSP Service Desk Technician & Coordinator
- Serve as a day-to-day coordinator for the service desk queue including monitoring incoming tickets triaging priority assigning tickets following up on open items and helping make sure tickets are handled in a timely manner
- Handle Level 1 and Level 1.5 support issues for business clients
- Perform Microsoft 365 administration tasks such as user account management MFA support license assignments shared mailboxes distribution groups and basic Exchange Teams SharePoint and OneDrive support
- Support Windows workstations laptops printers scanners network connectivity VPN Wi-Fi and common business applications
- Stage image and configure new workstations and laptops for client deployments
- Manage equipment inventory coordinate FedEx/UPS shipments and handle local equipment pickups and drop-offs
- Perform occasional routine onsite visits for local clients including basic troubleshooting checklist-based maintenance workstation and printer support and equipment swaps
- Coordinate with vendors carriers and third-party support when needed
- Escalate tickets clearly to Level 2 / Level 3 engineers when appropriate
- Update tickets with clear notes next steps and client communications
- Maintain and contribute to documentation in IT Glue
- Provide professional empathetic and patient support to end users
- At least 2 years of experience working for an MSP or similar outsourced IT support provider ideally in a multi-client environment
- Hands-on experience supporting multiple business clients in a ticket-based environment
- Solid Microsoft 365 administration experience
- Proven ability to perform onsite field support for business clients
- Experience supporting Windows 10/11 workstations and common business applications
- Strong troubleshooting skills for user workstation printer network and cloud application issues
- Strong ticket documentation habits and comfort using documentation tools such as IT Glue
- Valid drivers license and reliable transportation for local client visits
- Ability to work from our office daily with occasional local onsite visits
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
About Company
TeamLogic IT is a nationwide network of businesses that provide comprehensive computer-based services for managing information technology.
