System Admin & Service Desk (Korean Bilingual)

• Service Desk & Customer Support
• System Administration (Jira/MSP/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• AI-Driven Automation & AI-assisted Development
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues 

• Perform basic to intermediate system administration tasks including User and access management
• System configuration: Workflow and process maintenance Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create optimize and maintain AI-assisted workflows

Qualifications :

Requirements

• Bachelors degree in Information Systems Computer Science Business Administration Data Analytics or a related field preferred.
• 5 years of experience in one or more of the following areas:
• Service Desk / Help Desk Operations
• IT Operations or Application Support
• System Administration
• Experience supporting users troubleshooting issues and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development (Vibe Coding) low-code/no-code platforms scripting or similar technologies. 

Additional Information :

All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Contract